Sootshaker Chimney Sweep LLC is a chimney service business serving the Kentucky-Ohio-West Virginia Tri-State area from Ashland, KY. Established in 1985, Sootshaker Chimney Sweep LLC provides chimney cleaning, inspections, stainless steel lining and repairs, and sales and installation of wood, pellet, and gas stoves. The staff is professionally trained and factory-certified on products such as Lopi, Fireplace Xtrordinair, and Monessen. Sootshaker Chimney Sweep also offers services including waterproofing, stonework, chimney caps, animal removal, and dryer vent cleaning.
Sootshaker Chimney Sweep LLC The National Fire Protection Association recommends chimneys be inspected annually to prevent fires and other problems.
What does chimney cleaning involve?+
Sootshaker Chimney Sweep LLC Chimney cleaning removes deposits that can become flammable, ensures proper venting, reduces odors, removes blockages, and prevents wear caused by acidic deposits.
What brands of stoves does Sootshaker Chimney Sweep sell?+
Sootshaker Chimney Sweep LLC Sootshaker Chimney Sweep sells Lopi, Fireplace Xtrordinair, and Monessen wood, pellet, and gas stoves.
Sootshaker Chimney Sweep LLC is stainless steel lining and why is it important?+
Sootshaker Chimney Sweep LLC Stainless steel lining involves installing or repairing a lining inside the chimney to keep it cleaner and safer, meeting NFPA 211 safety codes.
Called due to issues with the chimney. This flashing and caulking is work that was performed. They was here for a total of about 2 1/2 to 3 hours from pulling in to leaving and after over two thousand dollars later this was the result in the picture. Needless to say I have not been happy. After they called today offering a deal for 5 more grand they would put in a new insert I about lost it. No offers to look at it. I am livid. Highly advise looking elsewhere. Pretty sure a child could look and know that looks terrible. 0/10. Get somebody else. I have more pictures of other parts. It is awful. I wanted to sell this house and now I...Called due to issues with the chimney. This flashing and caulking is work that was performed. They was here for a total of about 2 1/2 to 3 hours from pulling in to leaving and after over two thousand dollars later this was the result in the picture. Needless to say I have not been happy. After they called today offering a deal for 5 more grand they would put in a new insert I about lost it. No offers to look at it. I am livid. Highly advise looking elsewhere. Pretty sure a child could look and know that looks terrible. 0/10. Get somebody else. I have more pictures of other parts. It is awful. I wanted to sell this house and now I’m going to have to find somebody else that knows what they are doing to fix it.
Edit: I will add that after this review posted they did call and come back out and trim the excess off and put effort into correcting some of it. The guy was polite. They did pick up the excess garbage from the work this time around where as that didn’t happen the first time. My own opinion. That wasn’t worth 2 grand
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Lesa Phillips
Dec 27, 2023
★★★★★5.0
Called to inspect and clean a chimney, arrived on time with very thorough inspection (pictures included). He even educated me on how to use my wood stove, which I appreciated. He also applied two chimney caps at a extremely good and reasonable price. Brandon definitely went above and beyond in my opinion. Would highly recommend and will certainly be using for any chimney work/cleaning I may need in the future. They also convert a wood burning to gas, so I may be looking into that in the future. Give them a call!
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Cody Baker
Feb 18, 2026
★★★★★5.0
Absolutely amazing local company. Ed is very knowledgeable, and both he and Charles worked together to get the entire job of putting in a chimney insert from Lopi done fast. They cleaned up the entire area afterward and were very good at explaining how the unit works and operates. They were very professional timely. 5 stars only because we couldn't give 10.
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Birdwatching NC
Oct 20, 2025
★★★★★5.0
Outstanding customer service and fantastic installation experience.
We love our new fireplace liner and the price was super reasonable too.
10/10 recommend Sootshaker Chimney Sweep if you need a new fireplace or service on your existing set up.
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Caden Adams
Jul 30, 2024
★★★★★1.0
I called Sootshaker because my chimney was dripping onto my gas insert fire place.
They sent a technician out to look at it to diagnose the issue. He told me the flashing was messed up, even though Sootshaker had been there less than a year ago to do the flashing. I was quoted $300 something to redo the flashing + the service call charge, making the total $450. I let them come do the flashing, paid them hoping my chimney was fixed. The technician was at my house maybe 25 minutes to do the flashing.
The next rain came and the chimney dripping persisted, no change at all. I nicely reached out to the technician and told him that the flashing d...I called Sootshaker because my chimney was dripping onto my gas insert fire place.
They sent a technician out to look at it to diagnose the issue. He told me the flashing was messed up, even though Sootshaker had been there less than a year ago to do the flashing. I was quoted $300 something to redo the flashing + the service call charge, making the total $450. I let them come do the flashing, paid them hoping my chimney was fixed. The technician was at my house maybe 25 minutes to do the flashing.
The next rain came and the chimney dripping persisted, no change at all. I nicely reached out to the technician and told him that the flashing did not help my issue. He told me that he could add a new chimney cap, waterproof the chimney, and reseal the crown and it would fix the issue. I was quoted a further $900 for them to come out and do this. Again, I just wanted the issue fixed so I paid them to come out and do all of that work. The technician was there around 30 minutes. See attached photo for what the crown looked like. There were still visible cracks after the work was done. I paid them, waited for the next rain and to no surprise, the drip continued. Again, I kindly texted the technician and said that the chimney was still dripping. I was ghosted and never received a text back.
Finally, after paying $1300+ to this company to fix my issue, went up on the top of my roof to get a good look for myself. Like I said, there were some visible and obvious cracks in my chimney crown where water was getting in. The technician completely ignored these cracks when resealing the crown. I have since resealed the chimney myself with some $40 sealant and $15 flex seal caulk and fixed the issue. I should have done this in the first place but I was desperate to fix the issue and have it done right, so I called “professionals”.
In conclusion, I should have never called Sootshaker and saved myself $1300+ dollars. I have never written a bad review before but I want to save people from experiencing a similar issue in the future. The disrespect to take my money and not even have the decency to respond to my text is outrageous and completely unprofessional.
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