Smokey's Stoves

Smokey’s stoves was called to fix our pellet stove. They came and cleaned it first then they fixed it we thought. While they were here one guy seemed to doing all the work while he was professional talking to us the other guy was NOT professional at all! Making off color jokes to us that were very controversial and so unethical! As soon as they left the stove did not work and was making a terrible sound. We could not get it to work at all! We called Orleys and then had a company come out to fix it right! They came out and said the work was done wrong and it now works! Stay away from Smokey’s stoves!

My Lennox fireplace needed its gas valve replaced. I contacted Smokey's. I was answered by a very knowledgeable gentleman who was very helpful while we went through a few questions. He set up an appointment and gave me a brief rundown of what to expect. I received a reminder call the day before the appointment as well as another when the serviceman was on his way. I received impeccable service. The gentlemen that showed up were very cordial and left the fireplace and its surroundings spotless. You'd never know they were there except for the fact that my family room fireplace now works like new and the logs that were originally improperly plac... Read full review

I purchased an Ambiance wood and gas fireplace for my new home. The two electric fans in the wood fireplace went bad within a week of each other and shortly after the one year manufacturer warranty. They were clearly defective from the manufacturer because when I called about replacing them, I was told they had a completely different fan system that was now being put in the same fireplace. Ambiance had no direct number to contact and talk to anyone about the issue. Smokey’s tried and were told by Ambiance that they would not do anything because it was past warranty. Smokey’s also refused to do anything to stand behind the product they sold an... Read full review

Smokey's stoves came and cleaned 2 of my stoves. They were on time, very professional, fast, and they left the area perfectly clean, and Their prices are very fair. I will definitely be using their services again.

GO ELSEWHERE!!! Bought a new pellet stove from them. Took several weeks to get it and the correct piping. After we installed it, it started vibrating so badly it shook the floor and woke us up! We couldn't run it over night because it would keep us awake. Tried the store and they told us to contact the manufacture which we did 3 times with no response! They finally gave us their rep number saying they could t get through to him. He called us back in 10 minutes. Said he would call the store. 2 days later still hadn't heard from them so went into the Medford store hoping to get better service. Had an appointment made for a service call. Got ca... Read full review