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Overview
About this business
Smart Cellular is a wireless and internet service provider serving Framingham, Massachusetts, and surrounding areas. Smart Cellular provides phone plans, device financing, and residential internet services. The business specializes in financing iPhones, iPads, and Apple Watches with up to 36 monthly installments without interest, requiring only a passport for approval, even without credit history. Smart Cellular offers internet service options from more than eight different providers, ensuring coverage across all U.S. states. Smart Cellular supports customers in Portuguese and Spanish and operates physical stores in Worcester, Massachusetts. Smart Cellular emphasizes fast delivery within three business days and has served over 12,000 customers, focusing on immigrant communities.
Mobile Phone Repair
Services
Services and categories listed for this business.
Wireless phone plansDevice financing (iPhones, iPads, Apple Watches)Residential internet serviceMultilingual customer support (Portuguese and Spanish)Fast delivery within 3 business daysIn-store service at Worcester, MA locations
This company is great during the sales and contract process, but after that, everything changes. The promises made are not fulfilled, the agreed benefits are not delivered, and customer support is practically nonexistent.
I had to solve problems on my own after several attempts to get help because their post-sale service simply doesn’t work. I feel deceived and extremely disappointed since I trusted the company’s word and expected a professional service.
On top of that, I’m now facing a loss of around $800, which I shouldn’t have had to pay, because I ended up covering the full cost of my devices to switch to their company — and all of this...This company is great during the sales and contract process, but after that, everything changes. The promises made are not fulfilled, the agreed benefits are not delivered, and customer support is practically nonexistent.
I had to solve problems on my own after several attempts to get help because their post-sale service simply doesn’t work. I feel deceived and extremely disappointed since I trusted the company’s word and expected a professional service.
On top of that, I’m now facing a loss of around $800, which I shouldn’t have had to pay, because I ended up covering the full cost of my devices to switch to their company — and all of this resulted only in disappointment and frustration.
I hope this review serves as a warning to other customers and that the company urgently reconsiders how it treats those who trust in its business.
S
Straight Outta Reality
Jul 17, 2025
★★★★★1.0
My experience at the repair store has gone downhill since the first time I visited. On my first visit, the person helping was friendly. After I dropped off my iPad for a repair, I returned to pick it up. To my dismay, the screen popped out of the metal housing. I took it back to the store, and the repair technician said they would fix it, no problem. However, after they try to repair the iPad for the second time, it still had the same issues. I explained the problem to the tech again. It looks like you guys bend my iPad when you were fixing it, he was like, your screen popping up. i said to him The whole thing goes black on me from time to ti...My experience at the repair store has gone downhill since the first time I visited. On my first visit, the person helping was friendly. After I dropped off my iPad for a repair, I returned to pick it up. To my dismay, the screen popped out of the metal housing. I took it back to the store, and the repair technician said they would fix it, no problem. However, after they try to repair the iPad for the second time, it still had the same issues. I explained the problem to the tech again. It looks like you guys bend my iPad when you were fixing it, he was like, your screen popping up. i said to him The whole thing goes black on me from time to time and the screen doesn’t sit well due to the bending you guys created, i explained. He took it to the back for a third time, then after waiting an hour he told me that my iPad already had problems before I brought it in. That’s incorrect. I tried to explain that there weren’t any problems until they fixed the screen. I asked if they were going to fix the problems with my iPad, and he said we cant fix it get a new one. So, you’re telling me I should get a new one? I would never recommend this repair shop. The tech’s behavior was unbelievable. Please, please don’t go here.
M
Marcelo Pereira
Dec 17, 2025
★★★★★5.0
Melanie made a great service and helped me with what I needed and I was able to activate my new line without problems
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