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SHLY Deck & Fence is a Fence Contractor business serving Columbus, Ohio. View services, contact details, hours, photos, and customer reviews on RepairHit.
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A year after my deck was completed I noticed an issue with one of the rails. After sending a text on a Friday I received a call the following Tuesday and my issue was resolved the next day. You can’t ask for better customer service!
I signed a contract with SHLY on 8-30-2025. I got an estimate and signed a contract for a fence. I cannot get anyone there to reply to my emails for the installation date. I've called 3 times and talked to Natalie twice and Christy once. They keep telling me that I was sent an email requesting a plot plan. I never received it. I confirmed my email address with Natalie and still no reply. The person who came out and with whom I signed the contract (Lexy Hollis) has yet to respond to my email requests.
We called for an estimate to be made. They came, got their measurements, we went ahead and signed for a fence to be installed on August 13th or 14th. We waited a couple days to put the initial payment down. Then waited. And waited. He told us we needed a paper of the property. I said multiple times through the phone call that I did not have it. He sent me a pic of it and I just said I'd look again. I waited a day and told him I couldn't find it. So I waited and waited. Called the company. Called him. Texted him. No answers. Days go by and I finally get a response that he contacted the county or whatever and has said paper. Great! Now what be... We called for an estimate to be made. They came, got their measurements, we went ahead and signed for a fence to be installed on August 13th or 14th. We waited a couple days to put the initial payment down. Then waited. And waited. He told us we needed a paper of the property. I said multiple times through the phone call that I did not have it. He sent me a pic of it and I just said I'd look again. I waited a day and told him I couldn't find it. So I waited and waited. Called the company. Called him. Texted him. No answers. Days go by and I finally get a response that he contacted the county or whatever and has said paper. Great! Now what because I've paid, he has got it. He said we have to wait. That was September 11th. I have not gotten a text. A phone call. An email. A letter. Saying what was happening next. I finally texted him but will he respond? The world may never know. The response time of this entire company is 0/10. At a point in time they said that it should be 3 weeks. And it has almost been 2 months since the start of this. And honestly, if I didnt already pay the money and sign the contract, I would have backed out of this entire thing. Edit to add. Oct 20th 2025 Fence came in October 13th. They got it all done in one day. A week later(today) two boards were warped and forced straight with screws. So now they are messed up. I get that it happens, but it has been too long for it to be like this now.
I had a great experience working with Robert, Art, and James! I love my new deck--their team was professional and did great work. I am planning to spend time on my new deck regardless of the chilly weather 😄 Thanks again to Shly Deck and Fence!
We are beyond grateful for the outstanding ramp installation completed at our church by Robert, James, and Art from Shly Deck Company. From start to finish, the team demonstrated professionalism, skill, and genuine care for our community’s needs. ⭐ Quality Craftsmanship: The ramp is sturdy, safe, and beautifully built, blending seamlessly with our church’s exterior. ⭐ Team Excellence: Robert, James, and Art worked efficiently and respectfully, keeping the area clean and ensuring minimal disruption during the project. ⭐ Community Impact: This ramp has already made a tremendous difference, providing easier access for our congregation and vis... We are beyond grateful for the outstanding ramp installation completed at our church by Robert, James, and Art from Shly Deck Company. From start to finish, the team demonstrated professionalism, skill, and genuine care for our community’s needs. ⭐ Quality Craftsmanship: The ramp is sturdy, safe, and beautifully built, blending seamlessly with our church’s exterior. ⭐ Team Excellence: Robert, James, and Art worked efficiently and respectfully, keeping the area clean and ensuring minimal disruption during the project. ⭐ Community Impact: This ramp has already made a tremendous difference, providing easier access for our congregation and visitors. We highly recommend Shly Deck Company to anyone seeking reliable, high-quality work. Their dedication and attention to detail truly shine through, and we couldn’t be happier with the results.
Shly Deck did an excellent job on our deck. Robert, James, and the installer Art were all fantastic—professional, friendly, and efficient. The project was completed in a timely manner and the quality exceeded my expectations. Overall, really solid work and a great experience.
The crew that built the deck did a great job but left mounds of dirt in the yard, I think they should have removed the dirt. The rest of the SHLY experience was not good. Sale person kept email photos of grey decking and white railings, it took three emails to get other decking colors and railing options. The sales person also missed measured the dimensions of the deck we wanted. He came to my house unannounced to measure the deck again and said it was raining and that is why the dimensions were wrong. I didn't know a tape measure doesn't work in the rain. He updated the decking and railing colors but did not inform me the price was hig... The crew that built the deck did a great job but left mounds of dirt in the yard, I think they should have removed the dirt. The rest of the SHLY experience was not good. Sale person kept email photos of grey decking and white railings, it took three emails to get other decking colors and railing options. The sales person also missed measured the dimensions of the deck we wanted. He came to my house unannounced to measure the deck again and said it was raining and that is why the dimensions were wrong. I didn't know a tape measure doesn't work in the rain. He updated the decking and railing colors but did not inform me the price was higher. until after I questioned the price increase. Explained the railing were mor expensive which I agreed to the new price but he should have informed me why the price increased. My county charges a permit fee of $103.50 and health inspection fee for $150, which I paid the county with a check. SHLY emailed and called me multiple times saying I have not paid the fees and emailed me other fees around $375. I emailed multiple times and left voice messages to try and understand the extra fees, with no response for days or weeks later with a response. This went on for several weeks. Because of my lack of confidence I asked to speak to the owner and requested an email verifying the correct color and dimensions of the desk and the price. After deck was completed I asked why there was no hand rail, SHYL explained there had to be four steps or more to install a railing. I asked for a two step railing be installed because mu mother in-law comes over often and needs a hand rail, SHYL agreed to pay of the railing dues the previous issues. They said it would take three weeks to get the railing installed. After five weeks I contacted James at SHYL, he said they were waiting on the material to arrive, after another roughly two weeks I contact James and and he said the railing would be installed the following Friday or Saturday. Saturday the crew arrived and said they could not install the railing because they were missing pieces. I emailed James again and a few days later said the crew would install the railing Friday or Saturday. Saturday they did install the railing, the crew did a great job installing the railing. I was happy with the deck but the office team was slow to respond or didn't respond to emails and voicemails and I spent way too much time having to manage the the process. They also sent another invoice for $142.24 saying this was another county fee but the county never told me they have a fee for $142.50. I paid the two required fees $103.50 and $150. I was so sick of dealing the SHLY I paid the $142.50 just to stop them from emailing and calling me. I think they should refund me the $142.50 because I county fee is $103.50 which SHYL confirmed I paid. I DO NOT RECOMEND SHYLY UNLESS YOU ENJOY ICOMPITENCE.
I hired Shly Deck for a commercial ADA ramp and landing that needed to pass inspections. The build quality itself was excellent—Art and his crew did outstanding work (10/10 workmanship) and even caught an error in the drawings that would have caused ADA slope issues. I appreciated that Shly corrected this without charging extra. Unfortunately, communication was very poor. What was quoted as a 10-day turnaround for drawings took over a month, closer to two. Calls and texts often went unanswered, Robert at one point responded with "Who is this?" which was frustrating...and the overall project stretched from an expected ~30 days to nearly 4 mon... I hired Shly Deck for a commercial ADA ramp and landing that needed to pass inspections. The build quality itself was excellent—Art and his crew did outstanding work (10/10 workmanship) and even caught an error in the drawings that would have caused ADA slope issues. I appreciated that Shly corrected this without charging extra. Unfortunately, communication was very poor. What was quoted as a 10-day turnaround for drawings took over a month, closer to two. Calls and texts often went unanswered, Robert at one point responded with "Who is this?" which was frustrating...and the overall project stretched from an expected ~30 days to nearly 4 months. There were also issues with incomplete drawings that caused delays. Toward the end, James, who was newer to the company I believe, stepped in and did his best to help move things along, which I appreciated. James was very helpful when I was able to get ahold of him. Overall, great craftsmanship, but serious communication and timeline issues 0/5 on the communication front. Because of the quality of the finished work, I’m giving 3 stars, but I’d hesitate to hire again unless communication improves.
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