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Shields Electronics Supply Inc is a distributor business serving the Knoxville, Chattanooga, and Bristol areas in Tennessee. Shields Electronics Supply Inc provides products and solutions in the security, communications, data, industrial, wire and cable, and electronics markets. The business partners with leading manufacturers to offer state-of-the-art solutions and combines product offerings with technological expertise and innovative solutions.
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I knocked off a star because nothing I looked at was priced. I know labeling takes longer, but as a consumer, it's very frustrating not knowing what something costs without going back up to the front and asking for a price check. A true electronics store, also has tools anyone in the cable and electronics fields would need. Liked selection overall.
The customer service sucks and if there were no stars to give, I would have chosen it and if you are a person of color it's probably even worse. You can be standing right in front of the salesman and they pretend like they don't even see you, and they would offer another person some assistance.there are no prices on any of the items, and that is unclear on how much they set there prices and your not told as they are ringing up your items until you look at your receipt. Which clearly states no refunds and will charge you for restocking fee
Tried to return an item and was told they have a no return policy which isn't posted by the way. I do understand somewhat considering the type of merchandise they sell but I feel at times it would be appropriate to accept a return. In my case I spoke to a salesman who recommended the item I ultimately purchased. Turns out it was no where close to what I needed but yet they would not take it back. It was in excellent unused condition with all the paperwork and packaging material undisturbed. I honestly opened the box to see it. No tape or any other means present to deter opening the box. I simply opened the lid. When I spoke to Mr Shieds he c... Tried to return an item and was told they have a no return policy which isn't posted by the way. I do understand somewhat considering the type of merchandise they sell but I feel at times it would be appropriate to accept a return. In my case I spoke to a salesman who recommended the item I ultimately purchased. Turns out it was no where close to what I needed but yet they would not take it back. It was in excellent unused condition with all the paperwork and packaging material undisturbed. I honestly opened the box to see it. No tape or any other means present to deter opening the box. I simply opened the lid. When I spoke to Mr Shieds he came across as arrogant and uninterested in my issue. He did say he would speak to the salesman and call me back...I never heard from him.
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