Catherine Green
My hot water went out. I had no idea how to figure out the issue and my husband is deployed so I called three places. The first two just told me it would be $85 to come to my house and take a look. I then decided to call just one more to compare another cost and called Seaside and left a message. Mark Harrell not only called me back after 6pm... he talked to me through a little troubleshooting and then told me how to “reset” my unit. He said to try that stuff first and if I didn’t have hot water back in an hour to call back and I could book them to come out. Well my hot water worked an hour later! And it has worked since then. Mark was so kin... My hot water went out. I had no idea how to figure out the issue and my husband is deployed so I called three places. The first two just told me it would be $85 to come to my house and take a look. I then decided to call just one more to compare another cost and called Seaside and left a message. Mark Harrell not only called me back after 6pm... he talked to me through a little troubleshooting and then told me how to “reset” my unit. He said to try that stuff first and if I didn’t have hot water back in an hour to call back and I could book them to come out. Well my hot water worked an hour later! And it has worked since then. Mark was so kind and saved me a chunk of money from having someone come out just to look at it when there wasn’t even a problem. He not only called me back after hours and was patient and friendly, so helpful. I may not have ended up needing actual service this time...but I’ll def be calling him back the next time something happen!