TopEndCommunications
I live in South Bound Brook, NJ. To be clear, I did not know anything about Save Haven nor its people before I brought my computers to them in March of 2024. They're just a local business in my town that recently took over the space that had been a local pharmacy. I am giving 5 out of 5 stars for Vic, George and Tim at Safe Haven. Here's the condensed backstory: I own two Dell desktops: an older OptiPlex 9010 with two standard hard drives and a much newer OptiPlex 7090 with two SSD hard drives. That's my primary machine and has 1,000s of files of my photography and my own music that I've recorded. Suddenly and without warning this mac... I live in South Bound Brook, NJ. To be clear, I did not know anything about Save Haven nor its people before I brought my computers to them in March of 2024. They're just a local business in my town that recently took over the space that had been a local pharmacy. I am giving 5 out of 5 stars for Vic, George and Tim at Safe Haven. Here's the condensed backstory: I own two Dell desktops: an older OptiPlex 9010 with two standard hard drives and a much newer OptiPlex 7090 with two SSD hard drives. That's my primary machine and has 1,000s of files of my photography and my own music that I've recorded. Suddenly and without warning this machine would not boot. It was not recognizing the drives. Because the machine is much newer, my first call was to Dell Pro Support, who informed me the service plan had expired two weeks prior. They also did run some remote tests. They came up with all hardward passing tests and suggested I do a full reinstall. That's their easy go-to which would wipe out all my data. So I hung up, made an appointment with Geek Squad but then found Safe Haven. I called them, arranged to bring in my Dell and canceled Geek Squad. Best thing I could have done. The first thing George did was get into my drives to see if my files were OK. They were. He copied everything to keep it safe. Then they went to work figuring out what happened. I had the machine back within 3-4 business days at an excellent price and with excellent service. I also brought in my 9010 which had both hard drives replaced and a new power supply. I had that one back in 1-2 business days, also at an excellent price and with excellent service. Thanks guys, you are the best. ~ Bob B.