Roto-Rooter Plumbing & Water Cleanup

Great customer service top tier. Didn’t take long for Hunter to arrive. Hunter was so informative with any questions. Hunter got to the problem with my drain cleaning service and everything has been running smoothly. Thank you so much Hunter.😊

Expeditiously, professional and friendly

Dustin came out after Conway was unable to solve my sink clog. He reassured me he’d be able to help me and was understanding about the experience I’d just had with Conway. He was very professional and personable and solved my issue. So thankful!

Quick, friendly service

A couple of weeks ago, we had Roto-Rooter come out to our business because we were having recurring issues with the toilets. They diagnosed what they believed was the problem, charged $500, and told us that if the same issue happened again within 30 days, they would come back at no charge under their warranty. Less than a week later, the same issue happened again. When the technician arrived, he initially claimed he could not find the record of our previous call and said he could not even look at the problem without charging us more money. After I insisted, he finally located the prior service record. Then, after looking at the issue, he told me that what needed to be done this time was “not under warranty” and that I would need to pay another $200. He tried to frame it as a partial discount because of the warranty, but it was still an additional charge. I reminded him that we were told very clearly that if the same issue happened again within 30 days, it would be covered. After a lot of back and forth, they reluctantly agreed to fix it but warned me that if they had to come back again, it would no longer be covered under warranty. The entire experience felt like they were more interested in squeezing extra money out of us than honoring what we had already paid for. It was frustrating, unprofessional, and felt like we were being taken advantage of. A week later, the problem came back yet again. Instead of calling Roto-Rooter, I chose to hire another plumber, paying over $300 out of pocket. I would rather pay someone else than deal with the runaround and questionable business practices we experienced with Roto-Rooter. From this experience, I have decided not to use Roto-Rooter again.

Outrageous charge of $293.00 to replace a $15.00 part that required no tool to replace. Not even an offer to reduce the service call fee this one time to a repeat customer. I’ll remember that.

Rude had me in fla not ms. Ive had them c I me many times b 4. Her system was messun ip was takin her time helpin me had wrong zipcode i gave her my address but never did get appt

We called Roto-Rooter to come check a flooding from toilet. The plumber named Lyla came out and told me he flushed it 5 times and the line was clear no charge. Needless to say I was happy! Fast forward a couple of hours, the toilet flooded! Had to call Conway and they came out and did a through job, and fixed problem..GO WITH Conway or some other company that cares to investigate and actually fix things!