Rooter Hero Plumbing & Air of Phoenix

We had Daniel came and try to fix our issue with the toilet clogged. He did tried his best to fix the problem but I believe the equipment used was not big enough to solve the problem in which he explained the reason why not using a large size snake. Although the problem was not solve, I still give 4* because of Daniel being very good in communicating with his customers and approachable. Daniel is a hard working guy and he deserve a pat on his back or even a raise.

Very disappointing experience. My appointment was rescheduled from the previous day, and then the time window was changed multiple times again the next day. In total, the appointment window changed four different times. I stayed home for two days waiting because I was repeatedly told someone was coming. The final appointment window was 12 PM–2 PM, but they still did not arrive during that time. By then it was already Saturday, and I had wasted most of my day waiting and couldn’t make other plans or schedule another plumber. After all the delays, they finally showed up hours later and no work was performed. Poor scheduling, poor communication, and a complete waste a day