Kiernan Chilstrom
Dec 5, 2022
★
★
★
★
★
Friendly and patient service! However, I do have to complain about how they didn’t listen very well: I brought my computer in with driver issues and I told them right off the bat that I suspected the driver card needed replaced. They ignored me and instead did a cleanup and sent it back to me, where it then continued to have the same issue. Fair enough for a first pass, I guess, but I had to send it back multiple times over the course of several weeks as the problem never got fixed. I finally pushed again for a new part (they didn’t seem thrilled about that option for some reason).
This might not be their fault but the part took about a month to arrive. But lo and behold, the problem is finally fixed now that it’s replaced! Just wish they’d listened the first time, would have saved both of us time and me a bit of money.