R & L Plumbing

Two R&L technicians shut off the water to my condo stack and replaced a leaking angle stop under my sink within about 30 minutes. They were friendly and efficient and I was told by R&L there is a 90 day warrantee. Unfortunately, the repair still cost me $585 because R&L have a minimum 1.5 per hour charge per technician of $209, to include travel time to and from my home. I had little choice because my HOA gives them sole rights to shut off water.

This company has some very incompetent workers that are clueless about what they are doing, always on the phone asking someone else what to do. They were paid to fix our leak but leak remains. Their machine broke when they were trying to unclog our pipe. They charged for all the extra time and extra work it took them to get a new machine. Our leak was not fixed properly. they claimed the leak was fixed but next time it rained, the leak was still there. They claim is not their problem anymore and if we want them to come back to recheck they want to charge us extra. They tried to blame the situation on the roof, saying that the roof was the problem. A roof company was hired to inspect the roof but the roof company said that roof is good and that this is something about the pipes because the leak is on first floor. Now that they know that roof is good they are blaming it on something else. Basically anything or anyone else but them. All they care is about charging as much as possible. Their workers only get paid if there is work so they’ll spend as much time as possible doing something simple. Which means, the company will charge you more. Not recommended. The reply of this company is basically the same to all the 1 star reviews. They are right and everyone else is wrong. Find an honest company

One of their drivers in a white van laid on the horn encouraging other drivers to hit pedestrians in a crosswalk at folsom and third around 6:08pm 3/24/26

Absolutely abysmal FRONT OFFICE! This company's front office has deep communication problems. The front office doesn't communicate to plumbers in the field on work scope. Plumber has botched the visit twice - not his fault but because he was not given correct information to bring the right equipment to a job. Not only will I never recommend this company to anyone, we are pulling our business from them going forward. I complained after the first visit and made them aware that visit #1 didn't go well and two weeks later arrived with incorrect work order and didn't bring equipment needed. They spent more time training people how to answer the phone with an unbearable greeting than teaching the front office what the field needs. Plu,mbers are good - I hope other companies hire away the good ones and this company folds as the owners don't appear to respond or care that things are going pear-shaped.

⭐️ One Star Extremely unprofessional experience today with RNL Plumbing on Mission Street. My neighbor was having work done, and the company brought what looked like a dozen work trucks that blocked both sides of the street, making it unsafe for cars and pedestrians. Several of the drivers were speeding and driving recklessly. Even worse, I overheard what appeared to be a manager—carrying donuts and coffee—make racially charged comments, including using the term “Peckerwood.” Completely unacceptable behavior from any business, let alone one working in a residential neighborhood. I would never hire or recommend a company that allows this kind of disrespect and chaos.

Pricing: We called prior to the appointment. They told us they charge $209 per hour. The plumber came and found that the problem was actually pretty stupid: the hose for the dishwasher was down, not up, so it was leaking. He just put it up (took 1 min) and then run dishwasher for 15 min to see that the leaking stopped. After that he left pretty happy that it was such a easy job. The company sent a bill for $264. I guess it's extra for us calling for plumber to fix a 1 min job?

Driver on Bush at 815am 2/12/25 driving like a Maniac.