Brandy Lankford
Brought my Kendra Scott necklace in to be repaired (simple fix)! Dropped the necklace off, walked around and came back extremely disappointed when I put my necklace back on! I immediately told them this wasn’t my chain, the chain is much longer now than ever! I showed them photos where the necklace has always sat and now it’s totally different! They said that’s impossible and acted as if I didn’t know my own necklace and insisted I use another loop to make it shorter (WHEN I HAVE NEVER HAD TO DO THAT)!!! The freaking necklace doesn’t even sit correctly now!! It’s absolutely ruined!!!! Photos before and after! UPDATE: Took the necklace back t... Brought my Kendra Scott necklace in to be repaired (simple fix)! Dropped the necklace off, walked around and came back extremely disappointed when I put my necklace back on! I immediately told them this wasn’t my chain, the chain is much longer now than ever! I showed them photos where the necklace has always sat and now it’s totally different! They said that’s impossible and acted as if I didn’t know my own necklace and insisted I use another loop to make it shorter (WHEN I HAVE NEVER HAD TO DO THAT)!!! The freaking necklace doesn’t even sit correctly now!! It’s absolutely ruined!!!! Photos before and after! UPDATE: Took the necklace back to Kendra Scott and was told and shown THIS IS NOT MY NECKLACE! Again my necklace is ruined. I called the store and again was told it was impossible for it to get longer and all they did was connect it again. LIES LIES LIES!