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Quality Restoration provides core services including water damage restoration, fire and smoke damage restoration, mold remediation, and biohazard cleanup. The business also offers specialized services such as flood damage restoration, storm damage restoration, sewage cleanup, crime scene cleanup, unattended death cleanup, suicide and trauma cleanup, hoarding cleanup, and odor removal. Quality Restoration features IICRC-certified technicians, advanced diagnostic tools like thermal imaging, and fully equipped response units.
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Lem Nash, owner of Quality Restoration, was amazing! He was able to analyze storm damage access to my home and wrote a thorough report. Lem is experienced and professional! The report helped me get an insurance payment from a claim. I highly recommend Quality Restoration!!
I paid far too much money for the worst packing experience I have ever had. They left 6 to 8 inches of headroom in almost every box. It's as if they had never moved. While trying to fix the problem by condensing three boxes into two I found garbage. They packed trash! I am so nervous about the unpacking because my kids will be with me when it's all unveiled and I'm worried about their response when they see this. I asked them to come back and fix it. They showed up with bubble wrap and paper so they could stuff it on top of the pack. It was a horrible fustercluck. I called to find out about my laundry a week later. Lem finally called me back... I paid far too much money for the worst packing experience I have ever had. They left 6 to 8 inches of headroom in almost every box. It's as if they had never moved. While trying to fix the problem by condensing three boxes into two I found garbage. They packed trash! I am so nervous about the unpacking because my kids will be with me when it's all unveiled and I'm worried about their response when they see this. I asked them to come back and fix it. They showed up with bubble wrap and paper so they could stuff it on top of the pack. It was a horrible fustercluck. I called to find out about my laundry a week later. Lem finally called me back to tell me it was ready and that they would bring it to me and I need to give them $90 for those two loads. I went off about the over $4000 I paid them already, that they could pay for it out of that. I also said "for subpar work." Lem said, "How about you get your own laundry. It's at Fort Lowell and Campbell. Bye" and hung up on me. I am so very sorry that I didn't do more research before I contracted with Quality Restoration. So much went wrong for me. I'm recently widowed and I feel horribly taken advantage of. BTW, their website only shows 5-star reviews. Misleading as all get out.
Ours was truly an emergency that we needed their help quickly. The owners went above and beyond what we asked of them. They sent a crew of 4 to do the work and they were incredible! They were quick and efficient, friendly and anwered all of our questions. We liked them so much we took photos with them and bought them lunch! ANYTIME we need them again I know which company I will be calling! My husband and I always leave reviews when we feel that the companies/Persons have done more than what we asked for. This was them! BKeeney
Quality Restoration was absolutely A+ as my wife and I moved out of one home into another. We had been in the house 3 years and needed help putting it back into show ready quality. The work was superior but candidly, it was the people who impressed us most. We actually had a fun time in what was otherwise a really stressful move. We cannot say enough about them. Finally, booking, setup and close-out was super easy and strangely affordable. I have Kristy to thank for that. Quick to respond, quick to understand and quick to care. Thank you, Quality!!!!!!!!
Oh my goodness, Quality Restoration and staff were a God send! Starting with Lem and Kristy Nash who were responsive and understanding about my hoarding situation. I was looking for a miracle and they delivered! The wonderful technicians who were tasked with my overwhelming situation were the best of the best. They were fast efficient, organized, professional, kind, compassionate, thorough, great communicators, extremely hard workers and the list of superlatives goes on. On top of all that they were beyond good to me! Angels were looking down on me when I found Quality Restoration...if I could give them 10+++ stars I would! Highly recom... Oh my goodness, Quality Restoration and staff were a God send! Starting with Lem and Kristy Nash who were responsive and understanding about my hoarding situation. I was looking for a miracle and they delivered! The wonderful technicians who were tasked with my overwhelming situation were the best of the best. They were fast efficient, organized, professional, kind, compassionate, thorough, great communicators, extremely hard workers and the list of superlatives goes on. On top of all that they were beyond good to me! Angels were looking down on me when I found Quality Restoration...if I could give them 10+++ stars I would! Highly recommend!
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