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Quality Import Service is a German auto repair business serving Elkhart, IN. Quality Import Service provides core services including engine maintenance, transmission repair, drivetrain and axles service, suspension and steering repair, brake service, electrical system repair, climate control service, and vehicle testing and diagnostics. Quality Import Service specializes in servicing BMW, Mercedes-Benz, Audi, Porsche, Mini Cooper, and Volkswagen vehicles. Quality Import Service is locally operated and supports the community with specialized German automotive repair expertise.
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I wanted to get some services done; like water pump and timing chain. Easy, huh? Well, they want to charge me a diagnostic fee. For what I said; I just want you to upgrade these parts for me. Well, he said, we need to see what else needs to be done or if any other parts are broken. REALLY?!? Just change those parts. I wonder what kind of diagnostic fee is there for an oil change?
The worst of all worlds... a debilitating car issue when you've just started on a long road trip with paid reservations at the destination. I managed to limp into this shop while constantly adding coolant for a leak that developed while on the highway. Kip was frank with me about my options but did everything he could to help me get the issue fixed. When it was apparent that parts couldn't arrive in time and I needed to grab a rental to make it all the way out to Maine by the next evening, Kip and his whole staff were flexible and understanding with my needs to transfer gear over to the rental and to hold my vehicle until I could return th... The worst of all worlds... a debilitating car issue when you've just started on a long road trip with paid reservations at the destination. I managed to limp into this shop while constantly adding coolant for a leak that developed while on the highway. Kip was frank with me about my options but did everything he could to help me get the issue fixed. When it was apparent that parts couldn't arrive in time and I needed to grab a rental to make it all the way out to Maine by the next evening, Kip and his whole staff were flexible and understanding with my needs to transfer gear over to the rental and to hold my vehicle until I could return the following week. I was also impressed by the thoroughness of their inspection of the vehicle without the aggressive upsell on potential additional work. In short, QIS went out of their way to make sure that my long planned vacation still happened despite the worst of circumstances and for that they have my gratitude. Thank you.
Our experience was awesome with this shop! We bought a used VW and took it in for reg service/oil change, knowing there were some issues that would need to be addressed. Kip was so thorough, called and explained everything they found ,rated it and told us what needed to be done in priority order of safety! Sent a detailed list with pictures as well! Clearly this shop cares about their customers and doing a Quality job. I can honestly say this is the best experience we have EVER had at any type of repair shop over the years! The word QUALITY in there name says it ALL!! The gals in the front office are just as wonderful, and very professional!... Our experience was awesome with this shop! We bought a used VW and took it in for reg service/oil change, knowing there were some issues that would need to be addressed. Kip was so thorough, called and explained everything they found ,rated it and told us what needed to be done in priority order of safety! Sent a detailed list with pictures as well! Clearly this shop cares about their customers and doing a Quality job. I can honestly say this is the best experience we have EVER had at any type of repair shop over the years! The word QUALITY in there name says it ALL!! The gals in the front office are just as wonderful, and very professional! Thank you you have earned our business and our recommendations with 5 star rating! ( If there was a 10 star you would have it) Sincerely, The Basye's
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