Absolutely terrible customer service. I had a tankless water heater service scheduled today between 8am and 10am and instead of receiving a courtesy phone call, I was sent an email on the day of my scheduled service canceling the appointment and stating they couldn’t reschedule until after the 26th of January. Keep in mind I had already taken the day off of work for this scheduled service!
The day before my appointment I spoke with Victor who was right off the back was extremely rude and spoke over me the entire time, refusing to let me explain or even finish a sentence. There was no effort to listen or provide any level of customer service...Absolutely terrible customer service. I had a tankless water heater service scheduled today between 8am and 10am and instead of receiving a courtesy phone call, I was sent an email on the day of my scheduled service canceling the appointment and stating they couldn’t reschedule until after the 26th of January. Keep in mind I had already taken the day off of work for this scheduled service!
The day before my appointment I spoke with Victor who was right off the back was extremely rude and spoke over me the entire time, refusing to let me explain or even finish a sentence. There was no effort to listen or provide any level of customer service yet was demanding a $355 service charge without even having listened or shown up for any kind of work. I tried explaining that Angie (office manager) had already given me the price of $155 (assessment fee) and he basically said “it’s $355 did you still want me to go”.
Customer service matters just as much as the work, and this experience was completely unprofessional. I will never use Pronto Plumbing again and will be sure to warn friends and family about the poor service. Save yourselves the headache and call anyone else!
I’d give this a 0 ⭐️ rating if I could! Be better Pronto Plumbing!!
I
ivan Chavez
Jan 21, 2026
★★★★★5.0
Gracias por aceptarme no tengo amigas
S
Sonia Montes
Feb 9, 2026
★★★★★5.0
Very professional and courteous service. Thoroughly explained what work was done. Would use them again and would recommend them! Great job! 👍
M
Mary Wells
Apr 15, 2026
★★★★★5.0
I've been using Pronto Plumbers exclusively for a good many years now, after trying other plumbing outfits in EP. I rely on Pronto because they offer the most personal service experience, are fair in pricing, listen carefully to the homeowner, and do a superior, professional job. The foremen plumbers I've met, like Domingo and, previously, Steve Nunez (now partly retired) are exceptionally skilled, knowledgeable, helpful, and warm, friendly people who welcome questions and put the customer at ease. They can handle huge jobs without a problem, because I've had jobs of that kind in my old house, and they've gone out of their way on multiple job...I've been using Pronto Plumbers exclusively for a good many years now, after trying other plumbing outfits in EP. I rely on Pronto because they offer the most personal service experience, are fair in pricing, listen carefully to the homeowner, and do a superior, professional job. The foremen plumbers I've met, like Domingo and, previously, Steve Nunez (now partly retired) are exceptionally skilled, knowledgeable, helpful, and warm, friendly people who welcome questions and put the customer at ease. They can handle huge jobs without a problem, because I've had jobs of that kind in my old house, and they've gone out of their way on multiple jobs to ease the experience for me as homeowner. In their pricing, it's clear they aren't trying to take the customer to the cleaners. From the office dispatcher and staff, especially awesome Angie, to the owner, Victor, these are incredible people who treat the customer like a human being, not a job number. And they offer an apprentice program, which is so important for training the next generation, and not so common these days!
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mike elkins
Apr 22, 2026
★★★★★5.0
I had clog problems with sinks and they took the time to listen, explain what they were going to do and made recommendations about other issues. Total professionals will definitely use their services again.
S
skary
Apr 30, 2026
★★★★★5.0
Código compré Coachella me llega infierno de un nuevo caso big bang código coachella
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mario alberto marquez jeronimo
May 20, 2026
★★★★★5.0
Bueno
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Michelle
Jun 4, 2026
★★★★★5.0
The Pronto Plumbers technicians who installed our water heater did a fantastic job. Their professionalism, attention to detail and willingness to explain the various steps needed to complete the installation process, is second to none! I would recommend Pronto Plumbers to anyone needing high quality plumbing services! Thank you ALL for your hard work and dedication to your craft!!!
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