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Pro Home Appliance Repair Corp. is a locally operated appliance repair business serving Boston, MA. Pro Home Appliance Repair Corp. provides core services including repair of refrigerators, washers, dryers, dishwashers, ranges, cooktops, and wine coolers. Pro Home Appliance Repair Corp. also specializes in repairing major brands such as KitchenAid and Whirlpool. The business features trained technicians equipped with stocked, radio-dispatched trucks and offers same day service. It is fully licensed and insured, supporting a wide range of appliance repairs with written estimates and a commitment to honest service.
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Top-quality service and an overall smooth experience. They made the whole process easy and communicated clearly every step of the way. The attention to detail was impressive, and I’m thrilled with how everything turned out.
THESE POSITIVE REVIEWS ARE FAKE. DO NOT USE THIS COMPANY. EDIT: They keep responding to negative reviews to say they have no record of the customer. I GUARANTEE YOU I AM A CUSTOMER. TL;DR: Guy showed up 4 hours late, charged a $160 trip fee, then tried to charge me $750 for a repair that turned out to be $0. Here's the full, super fun review that I'm not at all salty I have to write: The technician (who isn't actually employed by Pro Home, but is a contractor of some kind?) was supposed to show up between 11am and 2pm. At 2:30, when I called the office to make sure we were all good, he hadn't even left his first job of the day. He said he... THESE POSITIVE REVIEWS ARE FAKE. DO NOT USE THIS COMPANY. EDIT: They keep responding to negative reviews to say they have no record of the customer. I GUARANTEE YOU I AM A CUSTOMER. TL;DR: Guy showed up 4 hours late, charged a $160 trip fee, then tried to charge me $750 for a repair that turned out to be $0. Here's the full, super fun review that I'm not at all salty I have to write: The technician (who isn't actually employed by Pro Home, but is a contractor of some kind?) was supposed to show up between 11am and 2pm. At 2:30, when I called the office to make sure we were all good, he hadn't even left his first job of the day. He said he would be at my house by 5. He showed up an hour after that. So at 6pm, he set about repairing my dishwasher. He couldn't fix it because he needed a replacement part. He'd have to check the price, see if he had it, and get back to me. Okay, NBD, totally understandable! The next day, he texted to tell me that parts + labor would be $750 for my $2,000 dishwasher. Yikes. A bit of research later: Turns out it's a $700 dishwasher, not $2,000. (It came with the house, so I didn't know offhand.) And the part he quoted was $120, not $500. That's some bad math. Oh, well, at least the $160 trip fee identified the problem for me so I could buy the part myself. Wrong again! That part was completely fine. The problem was actually a super common issue with this super common brand. You'd think he would've known... I looked online and fixed it myself for $0. I'd give negative stars if I could. ___ BONUS TIP! You can take this one home with you. There are 2 dead giveaways that the reviews are fake (in addition to the terrible/nonexistent service): 1. The reviewers are writing in marketing language, not real, human language. Kinda subjective, though. Maybe they're still fine... 2. Each reviewer has EXACTLY 1 review on their account. This one. For this company. That's the smoking gun, baby. Seriously, companies have tried to hire me to write fake reviews for real products on multiple occasions. This is a real thing that happens. And this is why Pro Home has 4 stars instead of their rightful 1.
I had a great experience. The technician knew exactly what the issue was.
It is probably too early to post a review as nothing has been repaired yet. I called this company because they were the only ones who could come within a day or so but the service call for two items was short, expensive and only diagnostic. It remains to be seen how soon the two appliances will be fixed and how much they will charge.
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