Prestige Plumbing, Heating & Cooling is listed as a Plumber serving North Aurora, Illinois. Contact this business for reliable local service, appointment requests, directions, reviews, photos, and profile details.
We had great service today from Mark C. We woke up the first day in our new home to find that our water heater was not working properly. We weren't expecting we could find someone to install a new one on the weekend but Prestige had great reviews and weekend hours. Mark answered right away this morning, let us know of their promotions and said he could be there by early afternoon.
He was prompt and had everything needed to complete the job. He explained in detail what he needed to do to complete the job detailing the expenses. He also inspected our dryer gas line (we're having a new dryer delivered Monday) and repaired it as well. We wer...We had great service today from Mark C. We woke up the first day in our new home to find that our water heater was not working properly. We weren't expecting we could find someone to install a new one on the weekend but Prestige had great reviews and weekend hours. Mark answered right away this morning, let us know of their promotions and said he could be there by early afternoon.
He was prompt and had everything needed to complete the job. He explained in detail what he needed to do to complete the job detailing the expenses. He also inspected our dryer gas line (we're having a new dryer delivered Monday) and repaired it as well. We were extremely pleased with his service. Just an awesome job and by 5 pm he was finished, everything was cleaned up and upgraded for safety.
I would recommend him and Prestige Plumbing without hesitation. We are so thankful he was able to come out on the weekend! Thanks, Mark!
J
James Wodka
Jan 14, 2016
★★★★★2.0
I worked with Mark C. on my water heater. Mark was very professional and cordial both over the phone and while he was out here doing the work. They were able to get it back up and running almost immediately. I will definitely use Prestige again.
EDIT:
A few days after initially repairing the water heater, I couldn't get the heater lit, again. After fiddling with the igniter I could to get it lit, albeit briefly, so that I had enough hot water to shower. I called Prestige and left a message to have someone call me to walk me through opening the new, redesigned front plate so I could attempt to clean the inside. This was on 1/7. I didn't get a...I worked with Mark C. on my water heater. Mark was very professional and cordial both over the phone and while he was out here doing the work. They were able to get it back up and running almost immediately. I will definitely use Prestige again.
EDIT:
A few days after initially repairing the water heater, I couldn't get the heater lit, again. After fiddling with the igniter I could to get it lit, albeit briefly, so that I had enough hot water to shower. I called Prestige and left a message to have someone call me to walk me through opening the new, redesigned front plate so I could attempt to clean the inside. This was on 1/7. I didn't get a call back on 1/8. I called again and left messages on 1/9 and 1/13, with no return calls either time. By the evening of 1/13 my water heater was no longer working at all. I have had the water heater replaced, and because of this poor customer service I went with another company. That's $1,300 that could've been Prestige's if they took the time to make a single phone call.
S
Steve Wittenborn
Dec 20, 2017
★★★★★5.0
Five years ago Prestige installed 2 water heaters in my home. Today, one of them wasn’t able to keep the pilot going. Called Prestige, they came out, fixed it in 30 minutes. Parts still under warranty and was only charged a minimal fee for labor. Courteous, fast, knowledgeable work. Very happy.
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