Poolsafe, LLC

I highly recommend Poolsafe to anyone considering a pool fence. This company is top-notch. My technician, Jason J. was outstanding. He was incredibly knowledgeable, professional, and detail-oriented. He took the time to walk me through every step, answered all my questions, and worked with me to design exactly what I had in mind. The fence looks fantastic and is super easy to remove and put back in. On top of all that, Poolsafe gave me the most competitive quote I received. You can tell they really know what they’re doing.

I was told the job would be complete in 3 weeks. After 4 weeks I called and they had to search for my job, then she scheduled it a week later. The cover didn’t fit quite well, so they came back a week later. Both guys tried their best to straighten the cover, but one area they couldn’t get. So 3 weeks turned to 6, after my follow up.

The repair seems to have been done well. I am not happy that I was told that since the system is not "theirs" the work will not be guaranteed. Additionally my card was charged for the service but INEVER RECEIVED AN INVOICE. This not a good business practice.

I got a new cover today. Nice guys. Informative but I am abit confused though…they apparently added water before installation but then told me to decrease the water by 21/2” so the cover runs smoothly!? I came in after all this was done. Why did they need to add water? Water levels were not low. They told me to subtract the water they added because that was supposed to help the longevity of the product. Why did they add the water—you paying for that?

Five stars for the maintenance work on our PoolSafe equipment and cover. ZERO stars for having to give them a credit card for $375 when booking the appointment instead of billing us for the work and then adding a $7.50 credit card convenience fee to the bill and processing the card charge for $382.50