Cheyenne Brodie-McAleister
Following a failed attempt to have my desktop PC fixed by a corporate repair shop (they were unable to order the required part due to the age of my PC), I decided to try Personal Touch Computers. When I called to make an appointment with Jeff and discuss the issue at hand, I could tell he was extremely experienced, knowledgeable, and the right guy for the job. After dropping my PC off, Jeff provided me with several updates throughout the diagnostic and repair process. He is very thorough and offered detailed, yet understandable explanations for what needed to be fixed. After I picked it up, he followed up with me to ensure that everything wa... Following a failed attempt to have my desktop PC fixed by a corporate repair shop (they were unable to order the required part due to the age of my PC), I decided to try Personal Touch Computers. When I called to make an appointment with Jeff and discuss the issue at hand, I could tell he was extremely experienced, knowledgeable, and the right guy for the job. After dropping my PC off, Jeff provided me with several updates throughout the diagnostic and repair process. He is very thorough and offered detailed, yet understandable explanations for what needed to be fixed. After I picked it up, he followed up with me to ensure that everything was operating smoothly. I really appreciated his communication, professionalism, and honesty. Getting my PC back in working order ended up being more intensive than I anticipated, as it required replacement of a few different components, but I never once felt that he was trying to sell things that weren’t necessary. Jeff’s pricing for the repairs and additional components I requested was more than fair and, for that, I am so grateful! I was worried my PC was bricked, but Jeff was able to repair and upgrade my setup so that it not only works but is better than before. Overall, great experience and I highly recommend coming to him for any computer problem you have!