Pat's Auto Repair & Towing

My first time through the door at Pat's auto repair and towing was very welcoming being a woman myself and having been around automotive repair myself and speaking with Kara was very confronting I could tell Kara was very knowledgeable and would be 100% upfront with me about the repairs needing done on my car and while I waited there was upbeat and sometimes humorous exchanges between other customers and employees also and when it was my turn to find out what was wrong with my car Kara was very thorough and explained everything I had questions about. Being new to Hastings I will have to say I have found my new repair and service center. I gav... Read full review

If you want a completely unprofessional towing and repair place this is the place for you! Zero customer service and sarcastic remarks as you leave the business not saying a word! Tow truck driver and the owner have the same mentality. It’s a we don’t care what you think or posted hours on our site we do what we want type of place! Rather have a cavity drilled and filled than deal with them again!

I called Pat's repair broken down on the highway,a hot day in July. The tow gentleman (yes he was a kind gentleman) helped get 3 senior ladies and a 12 year old in his air condition truck. Then loaded the van. He was so very polite and professional. Kara at the shop let me know when, the cost, and always return my calls. My van was in the shop longer then expected but it had several issues. I was always kept informed and happy to be on the highway for more adventures.

I took my vehicle in to get new tires. The mechanic noticed a leak and looked into it and found it to be a warranty issue. They let me know right away and was able to keep it and get it fixed the next morning after the parts came in. Very thorough group at Pat's! Kara and her team always look out for the customer first.

I had a substantial amount of work done on my vehicle, and their team was efficient, polite, and communicated clearly throughout the process. I’m extremely grateful they were able to get my car in as quickly as they did. Highly recommend their service.