Pacific Appliance Group is an appliance store business serving Honolulu, HI. Pacific Appliance Group provides a broad selection of home appliances such as washers, dryers, refrigerators, freezers, ovens, cooktops, microwaves, hoods, ranges, and dishwashers. The business also offers appliance repair services and supports property managers, designers, and builders. Pacific Appliance Group has been locally owned and serving Hawaii since 1997. Pacific Appliance Group operates a warehouse in Waipahu, HI, and provides delivery and installation services along with financing options and protection plans.
Appliance Repair Service
Services
Services and categories listed for this business.
Washer and Dryer SalesRefrigerator SalesOven SalesCooktop SalesMicrowave SalesHood SalesRange SalesDishwasher SalesAppliance RepairDelivery and InstallationAppliance SalesFreezer Sales
What are the business hours of Pacific Appliance Group?+
Pacific Appliance Group operates Monday through Friday from 9:00 AM to 6:00 PM, and Saturday from 9:00 AM to 5:00 PM. The business is closed on Sundays.
Is Pacific Appliance Group locally owned?+
Pacific Appliance Group is a locally owned business serving Hawaii since 1997.
Does Pacific Appliance Group offer appliance repair services?+
Yes, Pacific Appliance Group offers appliance repair services to keep appliances running smoothly in Hawaii.
Does Pacific Appliance Group provide delivery and installation services?+
Yes, Pacific Appliance Group provides delivery and installation services for purchased appliances.
Our refrigerator broke, so we rushed to the "big box" stores - not knowing that PAG existed. We got our fridge, "delivery & haul away" - but with a scratch on our wood floor. Poor INSTALL.
Searching the web - found PAG. Warm greeting from Reba, who helped us find the perfect PET PRO washer/dryer! After meticulously comparing other stores and the prior bad experience - We're happy to have selected PAG!
Arvin & Kaison did a fabulous job of surveying the area and confirming each step of the install. Their confidence and expertise with the install was outstanding. They worked tirelessly as a TEAM and insured that no damage occurred! Amaz...Our refrigerator broke, so we rushed to the "big box" stores - not knowing that PAG existed. We got our fridge, "delivery & haul away" - but with a scratch on our wood floor. Poor INSTALL.
Searching the web - found PAG. Warm greeting from Reba, who helped us find the perfect PET PRO washer/dryer! After meticulously comparing other stores and the prior bad experience - We're happy to have selected PAG!
Arvin & Kaison did a fabulous job of surveying the area and confirming each step of the install. Their confidence and expertise with the install was outstanding. They worked tirelessly as a TEAM and insured that no damage occurred! Amazing how Arvin could prep the new appliance, while Kaison removed the old/then return to assist with the setup. "delivery, INSTALL, haul away" - the way it should be done!
As Arvin said: "install was a piece of PAG art work".
Will definitely return if/when our other appliances fail.
Mahalo Reba, Arvin, Kaison, & PAG!
L
lynette fujiyoshi
Mar 8, 2026
★★★★★5.0
The delivery app gives a very detailed timeline for planning the arrival of the appliance. If you live in a condo, this is important when trying to coordinate the elevator usage.
The team of delivery experts are very courteous and have a lot of experience which shows in how efficiently they installed the new appliance. I look forward to working with this team again.
C
Cici L
Feb 23, 2026
★★★★★5.0
As a property manager, I purchase a high volume of appliances. We used to rely on a big box store, but Pacific Appliance’s pricing is so competitive that I’ve switched nearly all of my purchases to them.
Scot is fantastic to work with. He responds quickly — even on weekends — and usually sends options within the hour. Having a dedicated rep I can text who handles everything efficiently is invaluable.
Their in-stock inventory is excellent, which matters in Hawaii. I don’t have to wait weeks for a range or refrigerator to ship across the ocean.
Delivery is smooth and well-organized. I receive a small (usually two-hour) delivery window, real-...As a property manager, I purchase a high volume of appliances. We used to rely on a big box store, but Pacific Appliance’s pricing is so competitive that I’ve switched nearly all of my purchases to them.
Scot is fantastic to work with. He responds quickly — even on weekends — and usually sends options within the hour. Having a dedicated rep I can text who handles everything efficiently is invaluable.
Their in-stock inventory is excellent, which matters in Hawaii. I don’t have to wait weeks for a range or refrigerator to ship across the ocean.
Delivery is smooth and well-organized. I receive a small (usually two-hour) delivery window, real-time tracking throughout the day, and a 30-minute heads-up before arrival so I can coordinate maintenance.
Even when challenges come up, their delivery team is professional and accommodating. I once had a refrigerator that barely fit through a doorway — they removed doors and handles and got it installed without a single complaint.
In Hawaii, service matters — and Pacific Appliance delivers it with aloha. Highly recommend.
E
Eric Crispin
Feb 27, 2026
★★★★★5.0
Lance and his team at Pacific appliance group provided great customer service from the first phone call to our purchase and installation of a brand new washer dryer. Highly knowledgeable, very professional and competitively priced.
I would use them any day versus a big box brand that leaves you with nowhere to go if something goes wrong.
Thank you Lance and David the installer!!
eric
R
Rhonda Rushing
Mar 3, 2026
★★★★★5.0
The installation was quick and efficient. The repairmen were very courteous and quick and demonstrated the washer by running a short wash and making sure I understood the set up- including one setting that needs investigating the manual for using. I recommend the service. From original contact to finished product there was only satisfaction. I recommend them.
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