NW Sewer & Drain is a licensed, bonded, and insured family-owned and operated drain cleaning and repair business serving Salem, OR, and surrounding areas since 2004. NW Sewer & drain specializes in comprehensive drain services including kitchen sinks, bathtubs, toilet clogs and repairs, main sewer lines, rain drainage systems, and septic/drain field lines. The business operates on a flat rate pricing model with free onsite diagnosis and estimates, emphasizing customer service and community trust.
Plumber
Services
Services and categories listed for this business.
Drain CleaningHydro JettingSewer InspectionLine LocatingRooter ServiceSewer RepairRain Drain RepairCabling / RootingCamera Inspection with USB Video ReportsKitchen Sink Drain CleaningBathtub Drain CleaningToilet Clog Repair
How soon can NW Sewer & Drain come out for service?+
NW Sewer & Drain offers same day service regardless of the time or day the call is made, with updates provided if delays occur.
What payment methods does NW Sewer & Drain accept?+
NW Sewer & Drain accepts cash, check, Visa, credit cards, and in some cases billing for commercial and multi-family dwelling contracts.
Can NW Sewer & Drain set up a regular maintenance routine?+
Yes, NW Sewer & Drain recommends regular drain maintenance especially for commercial buildings, grease lines, and root intrusions, with special rates available.
I don’t know what happened. He was a no show. No call. No text. Why? I get there are a lot of people with plumbing problems. If you’re so busy just tell me. You probably should not have the ad that you are a 24/7 emergency place. You have so many great reviews, but I see you have done this no call no show before. I do not understand why you can’t just call and say you apologize but can’t make it because you’re so busy. I waited around all day and night hoping you would show up because you clearly state emergency any time of night. All it takes is for one little text that you can’t make it. This is so unprofessional to leave people hanging....I don’t know what happened. He was a no show. No call. No text. Why? I get there are a lot of people with plumbing problems. If you’re so busy just tell me. You probably should not have the ad that you are a 24/7 emergency place. You have so many great reviews, but I see you have done this no call no show before. I do not understand why you can’t just call and say you apologize but can’t make it because you’re so busy. I waited around all day and night hoping you would show up because you clearly state emergency any time of night. All it takes is for one little text that you can’t make it. This is so unprofessional to leave people hanging.its very disappointing. How do you feel when you read these? Could you care less? Do you feel bad? Is it because we said we have someone scheduled in two days? Because it difficult to wait two days for a shower or to flush the toilet. Anyway, I really hope you take this to heart and don’t do this to another person.
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Oscar Herrera
Dec 15, 2023
★★★★★5.0
NW sewer and drain is your best option out there. Called a few places and they were all trying to over charge me even just to come out and check out the problem. Alex took his time and didn’t leave until the problem was fixed. This is the type of company you want to support and do long term business with. Not only is he good at his job but he is also a great guy I would highly recommend!. Thanks, Alex I appreciate your business.
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Kaden Montague
Sep 16, 2024
★★★★★2.0
Not really sure what happened here, but I called on 07/16 to discuss having a camera inspection done on my rain drain system. They were super professional and helpful during this call. I got scheduled to have them come out on 07/23 to perform the inspection.
On 07/23 - they no-call, no-showed the appointment. I called and left a voicemail trying to figure out if this was a miscommunication on my end, or a mismanagement on theirs. My voicemail was never answered and I haven't heard from anyone at the company since.
I don't know why they never followed up, but I guess I'll be looking elsewhere for service.
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Laura Al-Muhtaseb
Jun 3, 2022
★★★★★5.0
Excellent professional and courteous service! I called after having maintenance do several plumbing repairs in my apartment. They were never able to clear it completely so I took matters into my own hands and called NW Sewer and Drain. Alex was quick to answer the call and took less than an hour to fix a recurring problem that wasn't fixable by two other professionals in the months prior. Next time Alex will be my first and only call, thank you!!!
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