Next HVAC and Appliance repair

They just came and finished repairing our HVAC--the issue spanned 3 separate visits, and they were nothing but professional, no-nonsense, and friendly. If you're considering, I would support this business.

Quick diagnostics

Great service. John was fantastic, friendly, communicative, and exceedingly competent.

Amazing fast service with great prices!

better operating instructions from technician

Steve from Next HVAC was a nice guy and honest too. The furnace was getting an overheating error code the past 1.5 weeks. But when he came to diagnose the problem the furnace starting working again. Instead of charging me some fictitious repair fee, he just charged me the $70 diagnostic fee which was already disclosed upfront. The furnace probably started working again because I emptied the bucket of water where the HE condensate hose was going into a few days before Next HVAC's service call. A few years earlier Innovative Mechanical came to inspect the furnace and all their tech did was remove the condensate hose from the bucket and he ended up charging me $335 for being there 1hr 15 minutes. Next HVAC was at my house maybe 45-60 minutes. Safe to say Innovative Mechanical got their money but lost a customer forever while Next HVAC gained a customer that will be calling them the next time I need a furnace repair or replacement.

Be very careful with this company. I paid $70 for a diagnosis and was told my compressor was dead. They quoted me $5,571 for replacement, so I got a second opinion, and the compressor was not the problem, it was a couple hundred dollar safety switch. What bothered me most was that when I questioned them, their explanation kept changing. First it was the compressor, then an “open line,” then a high-voltage breaker issue. That is not a diagnosis I can trust, or a diagnosis based in true process of elimination testing to arrive at the core issue. I’ve been running a restaurant for nearly 20 years, and I’ve seen this pattern many times before: jump straight to the most expensive repair. In my experience, this felt like either incompetence or an attempt to oversell a job that wasn’t needed. I will never use them again, and I strongly recommend getting a second opinion before approving any HVAC work from Next HVAC.

This company is a complete rip off. I have considered disputing the charges on my credit card for $200 for the service man doing very little except giving me some advice. But I guess I will just walk away and accept the loss. They charge $70 for each “diagnosis” that is supposed to be deducted if you want the work done. I couldn’t get a simple answer as to how much to replace a bake igniter…plus they charge $137 dollars for the part vs $30 on Amazon….but you get no warranty if I buy the part myself and have them install it. Anyway I can go on but best advice avoid this company and maybe use YouTube to fix things yourself. Update March 23: I wound up buying an OEM part for $70 and after a lot of trouble I did get the oven working again. It wasn’t as easy as I thought to fix it and my first thought was to have a qualified person fix it. , but we didn't like the way it went down with this company where we thought the charges weren't fair, although technically we agreed on the phone to the diagnostic fees. So we just chalked it up to experience and thought we lost our money. Today the company refunded all our money, because they didn't want customers to be dissatisfied. That was really outstanding of them to do that and I am grateful for their being concerned. My lesson is just make sure you understand clearly what the policy is before you get involved with a contractual relationship with a company.