Newair is a U.S.-based home appliance business providing a wide range of luxury appliances designed to enhance living, working, and recreational spaces. Newair offers core products such as wine fridges—including built-in, freestanding, and dual zone models—beverage fridges, ice makers, chest freezers, portable coolers, humidors, and heating and cooling appliances like portable heaters, air conditioners, fans, and evaporative coolers. The appliances are designed for optimal performance and style, with features like precise temperature control and flexible placement options. Newair supports customers with a 2-year service details and free shipping within the contiguous U.S., emphasizing quality and convenience.
Appliance Repair Service
Services
Services and categories listed for this business.
Built-in Wine FridgesFreestanding Wine FridgesDual Zone Wine FridgesBuilt-In Beverage FridgesFreestanding Beverage FridgesDual Zone Beverage FridgesOutdoor Beverage FridgesIce MakersChest FreezersHumidorsPortable HeatersPortable Air Conditioners
Yes, Newair offers built-in wine fridges designed to integrate seamlessly into cabinetry or walls, providing a sleek look and optimal wine preservation.
Will champagne bottles fit in a Newair wine cooler?+
Specific details about champagne bottle fit are addressed in Newair's FAQ section, indicating consideration for various bottle sizes in their wine coolers.
Newair is the difference between a thermoelectric wine cooler and a compressor wine cooler?+
Newair's FAQ explains the differences between thermoelectric and compressor wine coolers, helping customers choose based on cooling technology preferences.
Can Newair beverage fridges be used outdoors?+
Newair offers outdoor beverage fridges designed specifically for outdoor use, ensuring durability and performance in exterior environments.
How do you clean a Newair ice maker?+
Cleaning instructions for Newair ice makers are provided in the FAQ section to maintain appliance hygiene and performance.
I purchase a Newair wine cooler through Best Buy. I chose Newair as it was highly rated. However, it came damaged. Now, you may not know this, but 9 times out of 10, if you purchase something, generally you don't go back to the place you purchase but the company who manufacture of that item.
As you see in the pictures, I immediately contacted customer service of Newair to get the ball rolling on a Friday afternoon. Didn't think I would hear back so soon, but within a couple of hours, I heard back from a CSR Fern.
Fern confirmed the unit still worked and then said they would ship me a new door. Just like that, problem is solved.
So, not onl...I purchase a Newair wine cooler through Best Buy. I chose Newair as it was highly rated. However, it came damaged. Now, you may not know this, but 9 times out of 10, if you purchase something, generally you don't go back to the place you purchase but the company who manufacture of that item.
As you see in the pictures, I immediately contacted customer service of Newair to get the ball rolling on a Friday afternoon. Didn't think I would hear back so soon, but within a couple of hours, I heard back from a CSR Fern.
Fern confirmed the unit still worked and then said they would ship me a new door. Just like that, problem is solved.
So, not only are wine coolers by Newair highly rated, but their customer service is as well.
Thank you very much for keeping my stress level down.
H
Hunter Ackerman
Mar 3, 2026
★★★★★3.0
Bad experience with product, great experience with Fern on NewAir’s support team.
Fern was absolutely amazing in helping me out from a customer support end. For the company itself, my cigar humidor came in with a big sticky residue on the interior glass that won’t come out. Their fix was to either replace the unit (which would be the biggest hassle in getting it back to a UPS store weighing as much as it does) or to wait several months to get a new door shipped to me. On top of that, the humidor was missing its door handle, which they are shipping to me.
T
Thomas Hansbury
Mar 2, 2026
★★★★★5.0
I originally contacted NewAir, Ionie, about a problem with an existing product that had been in service for a number of years.She listened and gave me some suggestions to rectify the situation. After that did not work I contacted her again to purchase a new product. She was professional,knowledgeable, friendly and communicated well. It was great to deal with a professional positively responsive customer service person.
P
Pete Evanow
Mar 5, 2026
★★★★★5.0
Ionie C. responded to my request for service the next day. She was prompt and helped to resolve my issue quickly and positively. And she followed up to make sure I received my new icemaker. She is a great representative of Newair. Thank you!
A
Antonio Barreno
Nov 19, 2025
★★★★★5.0
Ordered a beautiful 500-count electric humidor from Newair. Sadly the unit is defective. I contacted customer support and was promptly assisted by Fern who after a few email exchanges arranged for a replacement unit. I appreciate Fern’s diligence in resolving my issue. I have no doubt he has arrangwd a satisfactory resolution.
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