Phillip McCarty
Mar 16, 2026Jacky was excellent from start to finish. Told us everything every step of the way. Thanks!
1200 Pennsylvania Ave, Fort Worth, Texas 76104
Jacky was excellent from start to finish. Told us everything every step of the way. Thanks!
Paid $350 to get pipes under kitchen sink put together. They used my own parts that I had attempted to do it myself first without my knowledge. (I was at work and my wife was the only one home) I didnt know this until after I paid since I didnt get to see the work until I got home, I assumed for that price they would've at least used their own parts. Less than 60 days later the sink falls apart underneath again. I called asking them to come fix it again since it was within 60 days but apparently since my own parts were used they wouldnt consider it a workmanship related repair and said they would charge me another $350 to fix it. I called corporate to complain and that was joke cause the lady couldn't give me a confirmation number, email or confirm whether I would get a call back from them so basically my complaint was just thrown in the trash which is surprising for how big of a company they are. All I know is the whole situation felt like they dont really care how you feel and if you aren't satisfied they dont really care to make it right. I called another plumber to fix their poor work and they fixed it for $100 which is WAY more reasonable than these guys. Will not be using these guys again.
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