Mr. Appliance of Memphis

Update: I'm updating my review to acknowledge Mr. Appliance followed up to right this situation. A lead tech was dispatched to assess and resolve the issue of our dryer not working. The new technician was able to repair the dryer in about an hour. Maybe less. We're very happy to now have a working dryer. Thanks for making the situation right and taking care of the customer. OP - I'm leaving 1 star with the hope that Mr. Appliance will actually make this situation right, at which point, I will adjust my rating to reflect. My dryer went out and we hired Mr. Appliance to come service the machine. The repair man came out last Monday and "fixed" our dryer. I put a load in the dryer to make sure all was on the up, but fell asleep shortly after. I awoke at 3:45 that following morning, immediately thought about the load in the dryer and went to check it. I was happy to find the clothing was dry, but when I touched the dryer, it was piping hot. It also no longer turned on. So we're looking at a max 13hrs after the appliance was supposedly fixed. We called Mr. Appliance to inform them and an appointment was made..not to immediately come remedy the repair, but a whole week out. Fast forward to today, the following Monday that they decided to schedule the appointment and we're told its something else that's broken..that the motor had gone out. Our original ticket was closed with the determination that the thermal fuse had blown. Now, the motor going bad can directly contribute to the thermal fuse going out, yet this was not diagnosed in the 1st service call. I even confirmed with the repairman that he did not check the motor the 1st service visit. Therefore, a full diagnostic wasnt performed. So not only did we pay for the 1st service call, all to still not have a working dryer, but the gentleman came back today, discovered the motor had gone out, went to fix the motor, all for the dryer to still not work. He proceeds to tell my husband that he couldn’t fix it, but we'd still have to pay for him coming out. My husband said, absolutely not. I am now waiting on a phone call to address the refund of the initial payment we made. I explained to the service man that had a thorough diagnostic been completed the 1st go round, we could have made the decision at that point to proceed with trying to fix it, orr considering we were looking at a $700+ repair, we could've then decided if we just wanted to buy a whole new dryer. This was disappointing service to say the least and I expect the majority, if not all of the money paid on the initial visit to be refunded as to not have to escalate this further. I'll await the phone call and/or response.

I will never use this company again. I have a Samsung washing machine less than 6 years old. The tech that came out told me that the parts were discontinued and charged me 141 dollars to tell me they can’t fix it. He was at my house less than 10 minutes. I called Mr. Appliance to request a partial refund since they were the ones telling me it couldn’t be fixed. They told me someone from the local office will call me back which never happened. I was told when I originally called I would only get that charge if I refused to allow them to fix it. They could have verified the model over the phone to see if it was fixable. For all I know the tech just didn’t feel like fixing it since it was late in the day. Either way I got ripped off and still needed a washer!!! After making the original review, I was contacted by management regarding my experience. I was reimbursed the fee I was charged just to tell me they couldn’t fix my washer. In the future, they might want to look at a separate much lower service charge if they are unable to fix the appliance in question. Either way I honestly am afraid to try and have any appliance repaired in the future by anyone unless it’s someone I know personally after this experience.

“Very disappointed with this service call. The technician spent most of the visit reading from a tablet and did not perform any real troubleshooting or diagnostic work. No tools were used, no testing was done, and the conclusion was simply to replace the unit. I paid for a professional diagnosis and expected an actual inspection, not a generic recommendation without effort. I would not use Mr APPLIANCE again based on this experience

Called to have service done on our ice maker. I was told that they could be out the next afternoon. I agreed and changed my doctors appointment to accommodate them. A few hours later I received a call saying that they were completely booked and could not make it until sometime next week. I called them because of all the great reviews they had. To me their customer service has something to be desired.This was a great disappointment to me.

This company came to address my cooling issue in my fridge. The tech said they were going to order parts. 1 week later no call and when I contacted them they claimed that my ticket had been closed already. I do not recommend this company that trying to monopolize the industry. They will soon make the customer dependent upon them and will become your worst nightmare.