Danielle Penton
I had an appointment between 12pm and 3pm and Mark called at 1:30pm stating he was done for the day and would not be coming to the appointment and that I would need to reschedule. When I inquired why since I had a scheduled appointment, he hung up on me. No one in the office was answering but I was eventually able to get in contact with Katie who said she would call Mark and then call me back. The call back I received was that she was not sure what happened and was trying to find someone else to complete our service and would call me again. I never received a call back. Our home warranty agreed that this was unacceptable service and reassigne... I had an appointment between 12pm and 3pm and Mark called at 1:30pm stating he was done for the day and would not be coming to the appointment and that I would need to reschedule. When I inquired why since I had a scheduled appointment, he hung up on me. No one in the office was answering but I was eventually able to get in contact with Katie who said she would call Mark and then call me back. The call back I received was that she was not sure what happened and was trying to find someone else to complete our service and would call me again. I never received a call back. Our home warranty agreed that this was unacceptable service and reassigned us to a new company. Update: the following day I received an appointment cancellation text with the time changed to 10:30AM to make it appear that I had missed or canceled my appointment.