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Moody's Tire & Auto Service of Cool Springs is a family-owned and operated auto repair and tire business serving Franklin, Brentwood, Spring Hill, and surrounding areas in Tennessee. Moody's Tire & Auto Service provides core services including tire sales, tire rotation, wheel balancing, oil changes, battery checks, and automotive repairs performed by ASE-certified technicians. Moody's Tire & Auto Service also offers specialized services such as Hunter Road Force Balancing to diagnose and correct tire and wheel imbalances. The business features state-of-the-art diagnostic tools, mobile repair, roadside assistance, and a commitment to customer service with over 75 years of experience.
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My coolant was disappearing but not dripping under my car. Moody’s diagnosed and fixed the problem (water pump seal) in under 24 hours at a reasonable price. They didn’t try to upsell me on anything else. I will definitely be back.
I brought my Corvette and a freshly polished set of very expensive wheels to Moody’s to have new tires mounted and installed. When I got the car back, every single wheel had scratches and marks on it. At first, I couldn’t even see the damage — because they left the wheels covered in tire lube or wax from the install. I had to drive the car home and wipe them down myself before I could even see what they had done. No attempt to clean up, no attention to detail — not even the courtesy to give the wheels a quick wipe. I immediately contacted the shop, and over the phone they told me they would help cover the repair costs — which, in hindsight,... I brought my Corvette and a freshly polished set of very expensive wheels to Moody’s to have new tires mounted and installed. When I got the car back, every single wheel had scratches and marks on it. At first, I couldn’t even see the damage — because they left the wheels covered in tire lube or wax from the install. I had to drive the car home and wipe them down myself before I could even see what they had done. No attempt to clean up, no attention to detail — not even the courtesy to give the wheels a quick wipe. I immediately contacted the shop, and over the phone they told me they would help cover the repair costs — which, in hindsight, was just lip service. I went out of my way to get a professional quote from a trusted wheel repair shop in Nashville. When I called Moody’s back with the estimate, I suggested (not them — me) that I could stop by since I live just up the road. They said, “Yeah, that would be nice — we can show our mechanics.” So I drove over there, expecting a productive conversation, only to be told they wouldn’t be doing anything because — quote — “There’s no way we could have done something like that.” Even after I explained that these wheels were just polished before coming to them — even after I showed them photos I took the night before drop-off proving the wheels were in perfect condition — they wouldn’t even look. They literally told me to go back to the polisher and claim he messed them up. Completely ridiculous. This shop clearly doesn’t respect their customers or their property. They’re more concerned with volume and turnaround than accountability. If you care about your vehicle — especially if you have aftermarket or high-end wheels — DO NOT bring your car here. They damaged mine and then flat-out denied it. Looking at other low-star reviews, it seems I’m not the only one. Photos attached.
Absolutely amazing place! The atmosphere is welcoming, scheduling is super easy even when they are extremely busy. The prices are more than reasonable. The team genuinely cares and treats you like a family. I have been coming here for many years and won’t trust my car with anyone else. Highly recommend to everyone!
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