Modern Plumbing and Backflow earned this badge because its RepairHit profile has complete information that helps customers understand the business before contacting it.
Complete profile information
Approved service details
Approved FAQ information
Approved long description
Overview
About this business
Modern Plumbing and Backflow is a plumbing business serving the Raleigh, Durham, North Carolina, and Upstate South Carolina areas. Modern Plumbing and Backflow provides core plumbing services including plumbing repairs, drain cleaning, clog removal, water heater repair and installation, and commercial plumbing. Specialized services include backflow prevention, backflow device certification, gas line installation, repiping services, sewer and drain video camera line inspection, and tankless water heater services.
Plumber
Services
Services and categories listed for this business.
Plumbing RepairsDrain Cleaning & Clog RemovalWater Heater Repair & InstallationCommercial PlumbingBackflow PreventionBackflow Device CertificationGas Line InstallationRepiping ServicesSewer and Drain Video Camera Line InspectionWater Heater Maintenance, Repair and ReplacementTankless Water Heaters24/7 Emergency Plumbing Services
During the installation of the 1st hot water heater they attempted to install before going to get a second water heater (in my opinion by the way it looked at the bottom of the unit, it was one that was returned) they damaged the wall and said nothing. I called and emailed the company and JJ sent a friend of his that slapped some stuff on the wall, left paint all over the 2nd water heater and called it a day. They did not smooth the dents out and lightly buffed the area before using the wrong paint bush to cover up the mess they made on my new wall. I never received a follow up to make sure everything was good. I called the day prior to ask...During the installation of the 1st hot water heater they attempted to install before going to get a second water heater (in my opinion by the way it looked at the bottom of the unit, it was one that was returned) they damaged the wall and said nothing. I called and emailed the company and JJ sent a friend of his that slapped some stuff on the wall, left paint all over the 2nd water heater and called it a day. They did not smooth the dents out and lightly buffed the area before using the wrong paint bush to cover up the mess they made on my new wall. I never received a follow up to make sure everything was good. I called the day prior to ask about what kind of water heater was being installed and they could not tell me, I asked do they not keep inventory of what they have and the lady said I would get better or equivalent to what I had, they just pick one up from the warehouse. That wasn’t true, what was installed was not a better water heater than what I had. They over charged on supplies/out of pocket cost in my opinion that the warranty company does not cover. I would not recommend this company.
Edit to response: The person JJ sent to fix the dry wall left paint all over the water heater. It is a good thing I take pictures before and after any company who comes out. I also have the emails and phone numbers I can provide for proof/reference. I stated the water heater appeared used in my opinion and that statement remains new or not and the so does the picture. Your company or JJ friend did a crappy job bottom line repairing the wall, and I also have a video of when they damaged the wall. Yeah your company not the one you’re trying to put it off on. I can upload it if you like.
L
Luke Cox
Dec 22, 2025
★★★★★1.0
I almost never write reviews for companies but as a former contractor, I feel the need to comment on the unprofessional manner in which my service was handled. Not only was the plumber unable to repair my clog he left my tub in a worse state than when he arrived, he disassembled my overflow assembly to work on the drain which he left completely disassembled. Not only did he not reassemble my tub when I went to check on the work after they left I found that they had scuffed my wall up and did not mention that to me. Overall the experience was horrible, one I would never wish upon any homeowner or renter please avoid this unprofessional establi...I almost never write reviews for companies but as a former contractor, I feel the need to comment on the unprofessional manner in which my service was handled. Not only was the plumber unable to repair my clog he left my tub in a worse state than when he arrived, he disassembled my overflow assembly to work on the drain which he left completely disassembled. Not only did he not reassemble my tub when I went to check on the work after they left I found that they had scuffed my wall up and did not mention that to me. Overall the experience was horrible, one I would never wish upon any homeowner or renter please avoid this unprofessional establishment!
A
Ada Brown
Dec 29, 2025
★★★★★5.0
What I liked about the service, the techs Nate and Chandler, did an assessment on December 26, on December 28, Modern Plumbing dispatcher called me to setup a time for December 29th to replace my water heater. The turn around was great. Due to the holidays I felt like the company had our best interest at heart. The tech walked me through how to use the shut off valves etc if need arise. They were professional also they cleaned up after the job was completed. That is why I gave them a five star rating. Modern Plumbing please Keep up the great customer service Sincerely one happy customer!
Want to leave a review?
Sign in to share your experience with this business.
Because this profile is not managed on RepairHit, the business may not respond directly to quote requests.
RepairHit can help connect you with other claimed local professionals who may be able to help.
Request a Quote
Tell Modern Plumbing and Backflow what you need. Add a photo if it helps explain the job.
Thank you. No quote request was submitted.
RepairHit Support
Need help with a claim, listing, or account?
