Midwest Electric & Generator, LLC

Marshall was fantastic! I asked if I could watch him since I'm unfamiliar with the generator. He showed me he was doing, explaining everything as he went along, and not in a condescending way as frequently happens to women when speaking with a male service technician. He genuinely cared about the job he was doing, while making sure I became familiar with the equipment. Very kind, friendly, polite, extremely knowledgeable, and it was obvious that he's overall a good person. Service like this doesn’t happen everyday and it's so much appreciated!

The representative who came to our home with the material was very professional and courteous. His supervisor also reached out to us in case we had any questions and was very responsive. What we liked and appreciated was their patience in giving my wife and I time to review the additional material they provided in response to our questions. After performing a cost/benefit analysis of purchasing the generator or not, we decided against purchasing one. That said, we are keeping their contact information in case we move and the analysis indicates it would be wise to have the unit.

Our annual service appointment today went very well. The tech, Tony, was polite, professional and informative. A+.