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Overview
About this business
Mercer Automotive is an auto repair business serving Park City, Utah. Mercer Automotive provides comprehensive automotive services including engine rebuilds, performance parts installation, and general maintenance and repairs. The business specializes in European vehicles and offers multi-point inspections, fluid changes, brake replacements, tire services, suspension work, alignments, and electrical diagnostics. Mercer Automotive also handles performance upgrades and custom builds for street and track vehicles. The business has been serving the Park City community for over 30 years and is the only AAA certified auto shop in the area. Technicians receive ongoing training to stay current with modern automotive technology and diagnostic techniques.
Auto Repair Shop
Services
Services and categories listed for this business.
Auto Repair ShopEngine Rebuilds and UpgradesPerformance Parts InstallationGeneral Maintenance and RepairsMulti-Point InspectionsFluid ChangesBrake ReplacementsTire ServicesSuspension ServicesAlignmentsElectrical Diagnostics
I recently took my car to Mercer to get a quote for repairs. I was charged over $100 for a diagnostic test that took 10 minutes, and is free at any mechanic shop in SLC I have taken my car to(the machine cost $40 on amazon). "Luckily" the owner was there to address this. He proceeded to make highly offensive and overly personal jabs at my fiancee and I, after we let him know we were unaware of the diagnostic fee and are now planning to do the work elsewhere. He stated that, "we were not living in the real world", "expected to have work done for free", and "did not care about people OR his workers being paid"... I still came back to tip the...I recently took my car to Mercer to get a quote for repairs. I was charged over $100 for a diagnostic test that took 10 minutes, and is free at any mechanic shop in SLC I have taken my car to(the machine cost $40 on amazon). "Luckily" the owner was there to address this. He proceeded to make highly offensive and overly personal jabs at my fiancee and I, after we let him know we were unaware of the diagnostic fee and are now planning to do the work elsewhere. He stated that, "we were not living in the real world", "expected to have work done for free", and "did not care about people OR his workers being paid"... I still came back to tip the mechanic heavily for the diagnostics after being disrespected by the owner... My fiancee and I are both EMTS, and dedicate ourselves to being hard workers for little pay to save lives. BECAUSE WE CARE. The worst part is I had just come by the day before to fill my tires; brought over a full Pecan Pie from Windy Ridge Bakery for the guys at the shop, slice of Apple Pie from Windy Ridge Cafe & cash tip for the guy named Josh who filled my tire, and fresh baked dog treats for the owners dog (I'm a sucker for pups). I have done the same for all local businesses on Iron Horse like; Good Earth Markets, Offset Brewery, Urban Sailor Coffee, The Yarn store, etc. Anywhere I go, if I can, I bring baked goods and dog treats. I love this community and still cannot believe how my gesture was thrown back in my face like there were 'strings attached' and I 'expected free work'. I left feeling humiliated after the way the owner talked to us and will never go back.
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Craig Berrington
Sep 5, 2025
★★★★★5.0
I can't thank these guys enough for being so helpful and accommodating. A true neighborhood shop willing to go the extra mile to satisfy this customer's needs. Rafa and crew have you covered. The all deserve high recognition for staying late and putting in the extra work. Thank you,Mercer Automotive!!!!!
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Austin Clayton
Feb 5, 2025
★★★★★5.0
They did a great job replacing my caliper. Ive had a problem with it for a long time and havent been able to get it fixed at a few other shops who keep getting the wrong or broken part.
Only problem i had was whoever did the test drive knocked over my tea kettle and box of glass bottle tinctures and it got water all over my floor. They either didnt notice or just left it there.
Mercer apologized for this and made it right and i appreciate that.
Very professional.
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