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MegaByte Computer Center - Apple Authorized Service Provider is an Apple Authorized Service Provider serving Northwest Arkansas with locations in Rogers and Fort Smith. MegaByte Computer Center provides certified Apple product repair services including Mac Pro, iMac, MacBook, MacBook Pro, Mac mini, and iOS device restoration. The business features Apple Certified Technicians who perform on-site and in-store repairs, diagnostics, data transfer, software service, and data recovery attempts.
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The employees that work at this store are the best people that are willing to help you with anything that needs attention to your Apple products. I highly recommend them. They are my go to store ♥️♥️♥️
If you need to replace an iPhone battery, make sure to disable find my iPhone before showing up. It’s not mentioned on their website and they didn’t mention it on the phone when setting the appointment up a few days before. The tech said it could only be disabled on home wifi and wouldn’t touch the phone otherwise. Never been an issue before.
I brought my iPhone in for repair and it was done super fast! The staff were all really friendly and helpful. Highly recommend this place!
I went in to have my iPhone restored after a large update that essentially bricked my phone. I gave it to the girl who said it would take about 20 minutes. After about 5 she came out saying that she couldn't do it. This was completely not her fault, if she couldn't do anything, she couldn't do it. It was her response to me receiving the news that kind of put a sour taste in my mouth. She said "Your phone is essentially a paperweight, idk what to do and idk what youre going to do with it." It was very passive and unhelpful, instead of offering any advice or alternatives she sent me out the door. I then called Apple Support, where I spoke to a... I went in to have my iPhone restored after a large update that essentially bricked my phone. I gave it to the girl who said it would take about 20 minutes. After about 5 she came out saying that she couldn't do it. This was completely not her fault, if she couldn't do anything, she couldn't do it. It was her response to me receiving the news that kind of put a sour taste in my mouth. She said "Your phone is essentially a paperweight, idk what to do and idk what youre going to do with it." It was very passive and unhelpful, instead of offering any advice or alternatives she sent me out the door. I then called Apple Support, where I spoke to a very professional and nice representative, who apologized on Megabyte's behalf for the lack of help and frankly rude customer service. The representative then sent me to Best Buy where they wiped the phone and were extremely helpful. This entire experience was unhelpful and passive. I hope in the future customer service can be prioritized in interactions!
I’m very satisfied with the repair service for my MacBook. The staff were knowledgeable, kind, and efficient. My device now works perfectly. Definitely recommend them.
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