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MasterWorks Automotive & Transmission is an auto repair business serving the Cleveland area. MasterWorks Automotive provides a wide range of complete auto repair services including dealership-level diagnostics and repairs using high-quality parts. MasterWorks Automotive & Transmission offers free preliminary inspections, no-interest financing options, and same-day appointments to enhance customer convenience. MasterWorks Automotive also provides a 24 month / 24,000 mile nationwide service details on repairs.
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I scheduled an appointment. I was met at the desk by a very helpful and friendly service person, the service was done relatively quickly. They texted to let me know that my car was ready, and they even let me keep my truck there for a half a day while I was changing out cars. I found them to be good service, good customer service, friendly, and a real sense of being part of the community. Five stars.
My jeep accelerator went out while driving so I had it towed here as it was close. They fixed it within a couple days and a day earlier that they had initially anticipated which I was pleasantly surprised at at the time. My car broke down again about a week after coming here in the same way and in the exact same spot causing me to have to bring my car into a different shop as it was Sunday. In the Firestone's diagnosis they mentioned several things like oil needing a change, the "engine air filter was filthy", and that the reason my car kept shutting off was because the battery was reaching the end of it's life. I'd like to note that I paid v... My jeep accelerator went out while driving so I had it towed here as it was close. They fixed it within a couple days and a day earlier that they had initially anticipated which I was pleasantly surprised at at the time. My car broke down again about a week after coming here in the same way and in the exact same spot causing me to have to bring my car into a different shop as it was Sunday. In the Firestone's diagnosis they mentioned several things like oil needing a change, the "engine air filter was filthy", and that the reason my car kept shutting off was because the battery was reaching the end of it's life. I'd like to note that I paid very nearly the same price for both jobs. I appreciate Masterworks' quickness and I understand that accidents happen but I definitely wish they had taken the time to address the issue fully before returning my car to me in an "unfinished" state
Rating is 10+++. Jason and Nate were extremely nice, did not use any pressure tactics, were very transparent with photos (sent to my phone) and kept me informed. I felt they were very reliable and honest and I will trust them with my car for any future needs. As a woman, honesty, transparency and respect go a long way in making me feel comfortable. And as a side note, due to the storm, I requested picking up my car at a later date which they totally understood and Nate assisted in helping me move the car. Both individuals were very pleasant to deal with. I left knowing I found the right mechanics for my car.
Very honest place. I needed work done on my exhaust system, and they told me they could fix it, but they’d have to order the entire system, which would cost around $1,500. Instead they recommended a local muffler shop that could do it cheaper. I took their advice, and the repair ended up costing just $130. I’m not a car expert, so Masterworks could have easily told me the full replacement was necessary and I wouldn’t have known the difference. Their honesty means a lot, and it makes me want to come back for all of my future car services.
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