Helena Andrade
I had been a loyal customer here for a year, with consistently friendly service in the past. Unfortunately, I had a very disappointing experience during one visit where I was spoken to rudely, charged $200 for a diagnostic without receiving a report, and even found my car left unlocked outside. At the time, I left a negative review because I was disrespected and unsettled by that treatment. However, I want to acknowledge how well the situation was handled afterward. Deryl Masaki personally reached out, apologized, and reimbursed me for the diagnostic fee. His thoughtful response showed genuine professionalism and integrity. Mistakes happen, b... I had been a loyal customer here for a year, with consistently friendly service in the past. Unfortunately, I had a very disappointing experience during one visit where I was spoken to rudely, charged $200 for a diagnostic without receiving a report, and even found my car left unlocked outside. At the time, I left a negative review because I was disrespected and unsettled by that treatment. However, I want to acknowledge how well the situation was handled afterward. Deryl Masaki personally reached out, apologized, and reimbursed me for the diagnostic fee. His thoughtful response showed genuine professionalism and integrity. Mistakes happen, but how they are addressed matters, and I truly appreciate the way Deryl resolved this situation.