Tony Quach
Everything started out smoothly. Jacob arrived to my house and we discussed the project we wanted done. Replace laminate flooring with carpet for the majority of our basement. Carpet was supposed to go all the way to the pillar shown in the picture. Jacob explained that due to where the laminate was installed, they were able to get very close to the pillar, roughly 1 inch away. We agreed to this and a quote was received and approved. When the installers arrived, I explained to them everything as I explained to Jacob, including installation up to the pillar. They asked if they were doing the stairs too, and I said no. This should have been th... Everything started out smoothly. Jacob arrived to my house and we discussed the project we wanted done. Replace laminate flooring with carpet for the majority of our basement. Carpet was supposed to go all the way to the pillar shown in the picture. Jacob explained that due to where the laminate was installed, they were able to get very close to the pillar, roughly 1 inch away. We agreed to this and a quote was received and approved. When the installers arrived, I explained to them everything as I explained to Jacob, including installation up to the pillar. They asked if they were doing the stairs too, and I said no. This should have been the first red flag of miscommunication. When the work was done, I noticed that the carpet did not reach the pillar as we have discussed. It was roughly 2 vinyl planks away (over a foot away!). The installers told them Jacob only told them 17ft installation, not to the pillar. Which was odd, since I specifically told the installers that it should have gone up to the pillar. If there were some confusion, why did they not ask me about it? At this point, it was too late to fix. Jacob arrived and confirmed it as supposed to go the pillar, and further confirmed that it was too late to do anything. By failing to remove all the vinyl planks up towards the pillar, this also caused the end of the carpet to not be able to be tucked under the laminate. Now there is an area of the carpet that sticks out as well, also shown in the picture. Finally, our basement has a step down area. By removing the laminate, it exposed a gap in my baseboard. I would have hoped that the installers would have asked us how to proceed, rather than just ignoring it and proceeding. So now I have more imperfections due to the carpet installation. At the end of the day, the carpet was mostly installed as we requested. Just wished that the communication would have been better. Now I am stuck with imperfections in my basement. The ironic part is, the leftover roll of carpet they provided me would have been enough to cover the area they failed to install.