SHAWN ARBOGAST
After the March tornado in Florissant, MO, Martin & Sons LLC stepped in when multiple delays and errors from another contractor and the insurance process left my home unresolved for months. From the beginning, they were honest, set clear expectations and followed through on every promise! When the insurance company pushed back on their estimate, Jeff even personally came back out to remeasure everything using exact measurements, not estimates and invited me to walked through the process, explaining the differences in their estimate versus the verified incomplete estimate from the insurance adjusters record. This made all the difference in th... After the March tornado in Florissant, MO, Martin & Sons LLC stepped in when multiple delays and errors from another contractor and the insurance process left my home unresolved for months. From the beginning, they were honest, set clear expectations and followed through on every promise! When the insurance company pushed back on their estimate, Jeff even personally came back out to remeasure everything using exact measurements, not estimates and invited me to walked through the process, explaining the differences in their estimate versus the verified incomplete estimate from the insurance adjusters record. This made all the difference in the world to me, especially because the insurance company was just being unreasonable. He recognized I was a new home owner and took care to make sure I understood everything. When the work began on the roof, siding, columns, gutters, windows, etc. their crews were all professional, courteous and respectful. Despite the scope of the projects, they even kept the area around my home as clean and organized as possible. This level of care and accountability from the top down meant so much to me during a time that was one of the most stressful in my life. Above all, the greatest gift they gave me was peace of mind! Knowing that my home was finally going to be restored and that we would have our complete home back was priceless! The finished work is beautiful, and I truly love the results! Jeff and John, thanks again for all the care, integrity, and commitment showed to my family. We are incredibly blessed and grateful that you took on “one more job “in the middle of an already overwhelming workload. May God Bless your business abundantly!