Mahon Plumbing

I have been using Mahon for more years than I am willing to admit. Reliable, professional, polite and get the job done.

Called Mahon Plumbing based on a neighbor’s recommendation. Had water backing up in my basement due to a clogged waste pipe. They came out within a few hours of my call and resolved the issue. Joe was professional and courteous, and explained why the issue so we can prevent it in the future. I will definitely use them again!

Requested a quote on a whole house repipe. A representative came out early in the week and said we would receive a quote by the end of the week, mostly likely in 2 days. A week and a half goes by and we still hadn't received their quote. I called and spoke to a woman who I found to be very rude. She spent more time talking than listening and then claimed she was trying to be empathic. I've been in customer service for nearly 40 years and have been trained in showing empathy. I would never speak to a potential customer the way she spoke to me. When I finally raised my voice and told her exactly how she was making me feel, she shut up and started listening. We received the quote the next day only to find that it was $3k+ over the other 2 quotes I received for this job. Unless you don't care about communication, responsiveness, and how much you spend, I wouldn't recommend.