Lannis Fence

I met with many different fence companies prior to hiring Lannis. I have included a reference picture we used when talking about the project with each company. It is the first picture in the series. When I first met Cody, I was impressed with his professionalism and knowledge, he seemed very in-tune with what we wanted to accomplish. I reviewed different companies pricing estimates. Lannis' was not close to the cheapest but also not the most expensive. However, I felt good about my experience with Cody, so I called him to move forward with the project. We ran into a few hiccups along the way, but eventually we made it to install day. Day 1 the crew showed up with the materials. My wife immediately noticed an issue. The wire that was provided for the project was not what was requested. It was a cheap flimsy rubber coated wire that was pliable with your fingers. Not near strong enough to keep our dogs from destroying it at their first chance. You can see in the photos below that even with the additional supports (we did not want) the wire is still very flimsy and was even broken in spots during installation. We reached out to Cody to bring light to the issue (prior to install). After talking with Cody about the wire, he spoke with the project manager Tom. Tom agreed that the wire was not sufficient for the design. This is where the problems really begin. We were basically told that they could not get the wire that would be necessary to complete the project they originally quoted. That the only solution was to add supports across the design so that the lack of strength in the wire would not be an issue. This fix would cost us and additional $1600 Literally the definition of bait and switch. We had already moved into the house at this point and we both work full time. We needed to get this fence completed ASAP so our dogs could go out on their own during the day. Feeling backed into a corner we agreed to their solution. I then talked with the installers and inquired how long they thought it would take with the design change. This was on a Friday. He told me they could have it done by the end of the weekend. Saturday comes and they have the majority of the posts dug. Sunday nobody shows up. No problem, I wasn't sure if they work on Sunday or not. Then nobody shows Monday-Wednesday. Wednesday evening, I realize why. They won't send workers back out until I have signed the new invoice with the extra $1600. I sign it electronically; workers show up the next day and finish the project... kinda. We agreed that the gap between fence and ground would be about 1 inch. As you can see in the pictures, the gap around 90% of the fence is closer to 6-12 inches. Large enough for my small dog to weasel his way right under. There were also several rotten (black) boards being used. I noticed this during the install and immediately texted Cody with pictures. He acknowledged that those were mistakes, and they would be easy to rectify. He would have them swap out the rotten boards and fix the gaps at the bottom. As you can see in the pictures. We still have rotten boards, and to "fix" the gaps at the bottom, they just spread the dirt from the post holes around the bottom of the fence. As it rains their fix just erodes away. What doesn't erode away is the concrete mounds they left in my yard. Also pictured. I never needed Lannis to go above and beyond. I only needed them to do what they said they would do when we agreed to their quote. The fence we got is nothing like the one we signed up for. I have never heard from Cody post install. Also, you'll notice in their pictures they put their little plaque on your fence, so everyone knows who installed it... Not mine. I wonder why?

Lannis did the fence at a house I bought this year, one of the sides of the fence (that wasn't done by Lannis) needs to be replaced. I contacted them via a web inquiry and Kyle Downing called me within a few hours. I scheduled him to come measure what needed to be replaced and he came out and measured. Then I never heard from him again. I called the office and left a voicemail. I called the office again and left a message with the office staff for Kyle. Still never heard from anyone. This was back in September. It is incredibly frustrating and upsetting that I have not heard from anyone. I absolutely do not recommend this company.

I had received a quote from Kyle and after confirming that I was going to accept the quote, NEVER HEARD BACK after repeated attempts to contact by email.

I am extremely disappointed with my decision to use Lannis Fence. Kyle seemed great and knowledgeable during the sale. I was told 8-10 weeks on the schedule, we left our nearly $5,000 deposit, then it went downhill. For starters I reached out in mid July for pictures from Kyle to get my HOA approval. I waited over a week for a response and heard nothing back and had to follow up. Then waited 2 days for an email with 1 picture. I waited 8 weeks before reaching out to see where I was at on the schedule (early August). At that point I had heard nothing from anyone at Lannis. I texted Kyle on August 5th, 6th, and 10th before finally getting a response that he would have his project manager call me the next morning (August 11th). The next afternoon came and I had heard nothing so I sent a reminder text to Kyle to have Tom call me. I got no response. So on August 12th I called their main office and asked for Tom. He told me it'd be at least mid September before they'd start, at the earliest. He didn't seem to care at all that they were exceeding the timeline by over 5 weeks. I decided to call back and see what the penalty would be to cancel my contract. Brent (Kyle's brother) called me back and convinced my to keep my contract and got me in the schedule for August 23rd. A few days before the install I got a call from Tom letting me know utilities would be marked out and that the install crew would be out before 10am on Monday, August 23rd. Since Lannis doesn't meet with their own install subcontractors to walk them through the scope, I had to take off work in the morning to meet with them. I waited until after 10:30am on the 23rd and heard nothing. Called the office and was told the crew was at the shop picking up the materials and would be out within a half hour. They didn't show up until 12:30. I walked them through everything, they unloaded some materials and said they would be back to get the corner posts set. They never came back or communicated that they wouldn't be coming back. So fast forward, after taking 3-4 days longer than I was told to install, the fence was finally up and good for the most part. 4 of the posts were installed in the wrong location. The crew moved upon my request (I had showed them where they go twice, and Kyles drawing specified very clearly). They cut the posts with a chainsaw 4-5 inches above ground level and covered in dirt to try to hide it. They also installed the incorrect hinges and broke my hose holder that was mounted on my house. Then I waited over 4 weeks (September 26th) before I reached out and demanded the posts that were installed in the wrong spot be dug up (see photos), and also tried to find out what the rest of the process was. Kyle responded this time, and apologized and said he would have Tom call me in the morning. On the night of the 27th I let Kyle know I had never heard from Tom. Then again on the 28th. Instead of calling me, Tom deflected to their subcontractors to call me. Great manager. A couple no shows later and the correct hinges finally got installed. Now my gate posts look like swiss cheese and they rub quite a bit. Once things were finally done I reached out to Kyle to see if he could bring the final invoice down a bit for all of the communication and execution issues. He thought I deserved something back as well and would talk to his brother Brent to discuss an amount and get back to me on Monday. This was September 30th. Fast forward to October 18th and I had heard NOTHING yet. I texted Kyle on October 18th, no response. I texted Kyle on October 20th, no response. I texted Kyle on October 22nd at 8:30am, nothing. Then in the afternoon before getting a response that he was in quarantine for COVID. Because a 10 day quarantine justifies no responding for over 3 weeks... He told me he'd have Brent call me. Nobody ever called. Now on Thursday November 11th I received an email that my invoice is past due. I text Kyle immediately and surprise, no response. It's now 11/14 and I'm still waiting for an answer.