Tom L
Everyone cares. From first phone call to inquire about pricing, to the cleanup after install, Joy HVAC showed care and concern for the job and me, the customer. Dana came out and spent a long time hearing what we wanted and making sure he understood, and then making sure we knew how we could get there. The price quote was good and timeframe explained, and they had information on where to go for rebates, incentive programs and tax credits. We received a call week of the install, and a few days before install, they delivered the line hide vinyl, as I wanted to color match paint it, (which went great), to really gave the install a finished look.... Everyone cares. From first phone call to inquire about pricing, to the cleanup after install, Joy HVAC showed care and concern for the job and me, the customer. Dana came out and spent a long time hearing what we wanted and making sure he understood, and then making sure we knew how we could get there. The price quote was good and timeframe explained, and they had information on where to go for rebates, incentive programs and tax credits. We received a call week of the install, and a few days before install, they delivered the line hide vinyl, as I wanted to color match paint it, (which went great), to really gave the install a finished look. The 2 installers, Dan and Garrett were outstanding and showed care for the job and respect for the house. They evaluated the job, and recognized some issues with the install. Adjustments were made, and then after heading in one direction, we made a u-turn and they rolled with it and adjusted to meet our needs and wants for the installation. They worked very hard, and did a fabulous job installing, and cleaning up the jobsite afterwards. We love our new Mitsubishi mini-split, and Joys HVAC has done a great job. I highly recommend them to anyone looking for HVAC systems or service.