Johnson's Plumbing & Heating offers drain cleaning, leak repair, water heater repair, and pipe repair in Norfolk. Professional plumber services with reliable results. Contact for expert service today.
We had a sewer emergency and The guys who did the work were absolutely fantastic! They were very quick and helpful. Respectful.
However, setting up arrangements to get the bill paid has not been a professional experience. Made a payment, got the invoice the next month threatening collections of not paid in full. Called the office to make payment arrangements and a nice lady answered the phone and said we could make the payments I needed work. I was then placed on hold, and a different lady came back on the line stating very clearly that she was the “office manager” and would not accept the payments and if it wasn’t received by the end of the...We had a sewer emergency and The guys who did the work were absolutely fantastic! They were very quick and helpful. Respectful.
However, setting up arrangements to get the bill paid has not been a professional experience. Made a payment, got the invoice the next month threatening collections of not paid in full. Called the office to make payment arrangements and a nice lady answered the phone and said we could make the payments I needed work. I was then placed on hold, and a different lady came back on the line stating very clearly that she was the “office manager” and would not accept the payments and if it wasn’t received by the end of the month it would be sent to collections.
Thinking about letting it go to collections just so they lose some of their profit.
Very unprofessional and not understanding. Will not do business again.
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Hunter Delaolla
Aug 17, 2020
★★★★★1.0
Everytime I called them to follow up on work I was treated very poorly. They charged me $4300 to install an Air conditioning unit which took over a MONTH to get them out to do. When we called to follow up when they would be out they said " oh we didn't think you wanted work done". I sat in the heat for a month waiting for them when they said they'd be out in 2 weeks. When I called to ask for an itemized invoice, I was infomed very rudely that they wont show me the charge for every single little piece and she was very snippy. Obviously I dont need to know every screw but I need the charges in an invoice. VERY RUDE OFFICE PERSONNEL. DO NOT RECO...Everytime I called them to follow up on work I was treated very poorly. They charged me $4300 to install an Air conditioning unit which took over a MONTH to get them out to do. When we called to follow up when they would be out they said " oh we didn't think you wanted work done". I sat in the heat for a month waiting for them when they said they'd be out in 2 weeks. When I called to ask for an itemized invoice, I was infomed very rudely that they wont show me the charge for every single little piece and she was very snippy. Obviously I dont need to know every screw but I need the charges in an invoice. VERY RUDE OFFICE PERSONNEL. DO NOT RECOMMEND.
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Ann Rasmussen
Nov 20, 2017
★★★★★5.0
We stopped in to look for a tub drain. An employee in the office greeted us warmly and went above and beyond to help us. She took a lot of extra time to ensure that we found exactly what we needed. She then called us to be sure that the drain fit and worked correctly. We are so appreciative off the extra time she took to help us out. It is hard to find such exceptional customer service.
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Jocelyn Garza
Mar 12, 2023
★★★★★2.0
I got charged just for them to check out my water heater and tell me I needed a new one. The guy also looked at my sink and told me I needed a new faucet. It was more than just that it was a part from under the sink that needed to be replaced which my uncle and cousin caught right away and he isn't even a plumber. Also who ever came in to fix my sink drilled a huge gaping square hole in my bathroom that is still there like at least offer to glue it back! Showing up and doing the bare minimum isn't hard work. Just admit you don't know what you are doing. There are definitely areas that they need to improve and they need to stop charging for no...I got charged just for them to check out my water heater and tell me I needed a new one. The guy also looked at my sink and told me I needed a new faucet. It was more than just that it was a part from under the sink that needed to be replaced which my uncle and cousin caught right away and he isn't even a plumber. Also who ever came in to fix my sink drilled a huge gaping square hole in my bathroom that is still there like at least offer to glue it back! Showing up and doing the bare minimum isn't hard work. Just admit you don't know what you are doing. There are definitely areas that they need to improve and they need to stop charging for no service because at that point it's a scam.
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Robert Simonsen
Oct 14, 2018
★★★★★1.0
I set up an appointment and the tech didn't show up until ten to five that day. After twenty minutes he managed to get my AC working and took off even though I told him that it hadn't been cooling very well.
Of course the AC would kick on and run, but it was blowing limited air and not cooling at all. I set up another appointment, and another tech came out. He cleaned out some stuff and figured I would be good to go.
A few days later I had to make another appointment, as it was blowing air much better but still not cooling. Another tech came by while I was at work, and I talked with him on the phone while he was on his way over. I never hea...I set up an appointment and the tech didn't show up until ten to five that day. After twenty minutes he managed to get my AC working and took off even though I told him that it hadn't been cooling very well.
Of course the AC would kick on and run, but it was blowing limited air and not cooling at all. I set up another appointment, and another tech came out. He cleaned out some stuff and figured I would be good to go.
A few days later I had to make another appointment, as it was blowing air much better but still not cooling. Another tech came by while I was at work, and I talked with him on the phone while he was on his way over. I never heard back from him, and have no idea what he did or how long he was here. There was no communication on any problems he may have found or what he worked on. My thermostat didn't have power (EcoBee) and I ended up having reset the power and check the wires in the furnace panel to get it working again.
After work I fired the AC up and found it was blowing cooler air, but after a few days it was apparent that while it was cooling, it wasn't capable of keeping up with the Nebraska heat. I could keep the house about five degrees cooler than what it was outside. Disappointed I contacted them again, and the lady I talked with told me she would let them know that they needed to come back a fourth time.
As of me writing this almost a week later I haven't heard from anyone from Johnson's. I'm sitting here with an AC that won't work correctly, and so far over three hundred dollars in a bill for equipment that is still faulty. On top of that, they apparently have decided to just ignore me. I'll contact someone else in town that knows how to run a business and get my AC fixed. Avoid this company as they clearly do not care about their customers.
*Updated* I fired up my furnace with the cooler weather to find out the AC unit is kicking in and running as well. What a mess.
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