Kathi Tomsu
Excellent service quality, pricing and professionalism. Johnson Appliance has serviced all of our appliances from 1993 until today, 2025. We couldn't be more delighted by everything about them. From that first phone call to arrange service until the repair is completed they are helpful and caring - as if we were a family member. You can hear their smiles thru the phone. They arrive as scheduled. They attend to all the "little things" one hopes for. Shoe covers as they enter your home. They bring towels, padding, and other items to make sure that not a scratch occurs or a drop of water or soil touches your appliance, floors, etc. Prices are... Excellent service quality, pricing and professionalism. Johnson Appliance has serviced all of our appliances from 1993 until today, 2025. We couldn't be more delighted by everything about them. From that first phone call to arrange service until the repair is completed they are helpful and caring - as if we were a family member. You can hear their smiles thru the phone. They arrive as scheduled. They attend to all the "little things" one hopes for. Shoe covers as they enter your home. They bring towels, padding, and other items to make sure that not a scratch occurs or a drop of water or soil touches your appliance, floors, etc. Prices are very reasonable. If you already have a new bulb, screw, or hose on hand they use yours or ask before charging you for a part or supply. And when they supply a part, they explain why. Saving a few pennies on old washing machine hoses is never a good idea, and they tell you why. Today we needed 2 appliances repaired. I ordered an incorrect part, so they would need to make a 2nd repair visit when the correct item is received. And there won't be a second second service call charge for that visit! UNBELIEVABLE! The error was mine, and still they are saving me money ?! Wow. They not only service appliances, they sell them. They always tell you when you don't need to buy a new appliance and how they plan to help you extend the life of an existing appliance. And they are right there with recommendations when it IS time to get a new appliance. Quality of appliance repair? Perfection! They fix it right the first time. Training of their staff? Top notch! Newer personnel are closely monitored and encouraged. The work is double-checked by the more experienced. Range of services offered? Always exactly what I've needed. Ease of scheduling in an emergency? They have provided same-day service when needed. They check appliance Model numbers at scheduling so they anticipate repair parts possibly needed and complete most repairs in a single visit. I can't remember a time when I've waited more than a few days to be scheduled. Definitely no wait of weeks to be scheduled. Johnson Appliance Service provides exactly what their aged business card magnet on my fridge says: "In-home specialists" and "factory authorized service and parts for all major brands."