Nic Price
Jay is great to work with – if you don’t care when the job gets done. When he was here, he was great – knowledgeable, courteous, helpful. However, 7 weeks passed between when he diagnosed the problem and when he returned with the replacement part. To be fair, he warned me that getting parts is slow. But what was particularly frustrating was the lack of communication during those 7 weeks. Our voicemails to their office were never returned. And when we were able to reach to a person, we rarely got any useful information. While we understand that there are things outside of their control, we found it unacceptable that once the part had arrived,... Jay is great to work with – if you don’t care when the job gets done. When he was here, he was great – knowledgeable, courteous, helpful. However, 7 weeks passed between when he diagnosed the problem and when he returned with the replacement part. To be fair, he warned me that getting parts is slow. But what was particularly frustrating was the lack of communication during those 7 weeks. Our voicemails to their office were never returned. And when we were able to reach to a person, we rarely got any useful information. While we understand that there are things outside of their control, we found it unacceptable that once the part had arrived, it took yet another 2 weeks for him to show up to replace it. It was a job that took less than 2 minutes. To recap, after waiting 5 weeks, we had to wait another 2 weeks for 2 minutes of his time. (Yes, travel time isn’t negligible, but that doesn’t negate my point.)