Integrity Hardwood LLC offers general handyman services in Dalton Gardens. Professional general contractor services with reliable results. Contact for expert service today.
If you’re thinking about hiring Juan from Integrity Hardwood Floors, let me save you the trouble: don’t. The name “Integrity” is the biggest irony here, because what he delivered was the exact opposite.
Since September 2024, I’ve been left with shiny, damaged, and mismatched boards, glue residue, gaps, and transitions that were never done correctly. Instead of owning his mistakes and fixing them, Juan walked away from doing the job the right way. Tell me, what kind of “integrity” is that?
I personally spent $1,100 out of pocket on replacement boards because Juan directed me to, yet he refused to finish the work. I offered to pay him on six...If you’re thinking about hiring Juan from Integrity Hardwood Floors, let me save you the trouble: don’t. The name “Integrity” is the biggest irony here, because what he delivered was the exact opposite.
Since September 2024, I’ve been left with shiny, damaged, and mismatched boards, glue residue, gaps, and transitions that were never done correctly. Instead of owning his mistakes and fixing them, Juan walked away from doing the job the right way. Tell me, what kind of “integrity” is that?
I personally spent $1,100 out of pocket on replacement boards because Juan directed me to, yet he refused to finish the work. I offered to pay him on six separate occasions over the past year—all documented in our text messages. He told me not to pay him. Only after I showed him the shiny, defective floors he left me with did he suddenly start blaming me and claiming I hadn’t paid.
The excuses never stopped. First, he said it was a 3-hour job. Later, he said it was 10 hours. Then, suddenly, it was 20 hours. Every time, the story changed—but the floor never got fixed. In the end, he told me to “find someone else,” abandoning the work and leaving me with the mess he created.
And here’s the kicker: his business name is Integrity Hardwood Floors, yet he showed me none. True integrity means standing behind your work, making mistakes right, and treating customers fairly. Juan did none of that.
As of today—over a year later—my floors are still defective, my time and money have been wasted, and the stress he caused has been enormous. I even left a review before, but it was taken down. That doesn’t erase the truth:
Juan from Integrity Hardwood Floors damaged my brand-new hardwood floors, refused to fix them, ignored six separate offers of payment, and walked away from doing the job correctly.
If you care about professionalism, honesty, and actual integrity, do not hire this man or his company.
I wish he just did the RIGHT THING and fixed it. I would be so grateful.
L
Lawrence Hartman
Jun 16, 2020
★★★★★5.0
All of the red oak 3/4 inch floors needed to be resurfaced as we were re-configuring the kitchen area, replacing carpet with wood in another, and correcting an area in a hallway. John from Integrity worked with me on a step wise process that allowed all the demo, repair and finishing work to get complete as we worked on the kitchen remodel. also worked to do a custom color stain and used a finish that was low VOC and non-combustible.
I was impressed with all the effort and craftsmanship that went into the work and he exceeded my expectations on the outcome.
F
Forest Hills HOA
Nov 28, 2024
★★★★★5.0
John Sanford, owner of Integrity Hardwood LLC is the finest flooring person I have ever encountered. John is honest, extremely fair in his pricing and incredibly knowledgeable. We contacted two other hardwood providers who indicated they couldn't guarantee they could refinish our maple floors without them appearing blotchy.
John uses the finest European products and the job came out fantastic. Five years later, after getting a 100-pound Golden Retriever, the finish on the floors started to show scratches. John hand-scraped the floors and re-stained them with an oil coat. 18-months later they look FANTASTIC, no visible scratches.
S
Suzanne Ganote
Nov 1, 2025
★★★★★5.0
John Sanford is an expert in his craft. He recently completed a refinish job for us… he sanded, stained and refinished our red oak floors in our main living area, and the experience was everything we had hoped for and more. Our floors are now beautiful!! He scheduled us a couple months in advance (our preference), and the schedule went off without a hitch, which was a relief since we had to hire movers on both ends and move out of the house due to the Glitsa Swedish finish we requested. The extensive sanding we needed left very little dust residue behind due to the equipment he uses. He was very patient in making samples for us. and helpfu...John Sanford is an expert in his craft. He recently completed a refinish job for us… he sanded, stained and refinished our red oak floors in our main living area, and the experience was everything we had hoped for and more. Our floors are now beautiful!! He scheduled us a couple months in advance (our preference), and the schedule went off without a hitch, which was a relief since we had to hire movers on both ends and move out of the house due to the Glitsa Swedish finish we requested. The extensive sanding we needed left very little dust residue behind due to the equipment he uses. He was very patient in making samples for us. and helpful guiding us as we made sure we could achieve exactly the right color we were going for. His work was meticulous. I have worked with many contractors over the years, and John is as great as they get. His kindness and integrity shown through during the entire job. If you are thinking about redoing your floors, make sure to have John out and give you a quote. His business lives up to its name and then some!!!
S
Susie Flann
Aug 14, 2024
★★★★★5.0
Our wood floors turned out beautifully in our newly constructed home.John Sandford's work is first class. We were not living locally when the floor went in, we had to trust that all would turn out well. It sure did. Our builder superintendant was very pleased with John's reliability and craftsmanship and said he'd use INTEGRITY FLOORS in the future.
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