Elissa Shefrin
Per the owner's suggestion, I had brought it in and they did not help nor provide me a refund I had an absolutely terrible experience with iFixandRepair at the Fair Oaks Walmart, and I strongly advise against doing business with them. I took my phone in for a screen replacement as I was in a hurry, heading out for vacation the next day. They told me it would take 30 minutes, but when I returned, they said they didn’t have the screen and had to get it from another shop. Even though it was only a couple of miles away, it took an additional 45 minutes due to rain. I finally got my phone back and also bought a screen protector. However, the tou... Per the owner's suggestion, I had brought it in and they did not help nor provide me a refund I had an absolutely terrible experience with iFixandRepair at the Fair Oaks Walmart, and I strongly advise against doing business with them. I took my phone in for a screen replacement as I was in a hurry, heading out for vacation the next day. They told me it would take 30 minutes, but when I returned, they said they didn’t have the screen and had to get it from another shop. Even though it was only a couple of miles away, it took an additional 45 minutes due to rain. I finally got my phone back and also bought a screen protector. However, the touch sensitivity was off, and the screen was hard to see through, especially when wearing glasses. The next day, I noticed the screen jumping and flickering, and within no time, I couldn’t see anything at all. Being on a cruise with no access to repair services, I was devastated to lose the first two days of vacation photos with my kids. When I returned, I went back to the store to claim the warranty. Instead of offering assistance, they immediately became defensive, accusing me of dropping the phone, which I hadn’t. Then they claimed the phone had water damage, even though they initially assured me the phone was water-resistant. When I pointed this out, they completely contradicted their earlier statements. They agreed it was under warranty but said they would have to send it off, and if they found anything wrong, they wouldn’t fix it. The technician even claimed there was a crack that could not be seen with the naked eye, while he was only using his eyes to claim this, which was absurd. The guy became so argumentative and hostile that I had to get the Walmart manager involved. Despite being the owner, he lied about being just a worker and continued to say unethical things. Even the Walmart manager mentioned that they’ve had ongoing issues with this business and warned me they’re not a company to trust. I took my phone elsewhere to get it fixed, and that place confirmed it was simply a bad screen. No cracks, no water damage—just poor workmanship from iFixandRepair. They refused to refund my money, and their hostility was outrageous. Do yourself a favor and avoid this place at all costs. It’s not worth the headache! I wish I could give negative stars.