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HomeTown Tech is a computer repair and IT services business serving the Ames, Iowa area. HomeTown Tech provides comprehensive computer repair and maintenance services for all types of computers including PCs and Macs, laptops and desktops, whether store bought or custom built. Services include hardware repairs such as broken screens and hard drive failures, software troubleshooting, data recovery and transfer, malware removal, and system updates and upgrades. HomeTown Tech also offers on-site service for home office setup and network troubleshooting. Additionally, HomeTown Tech offers a local IT service called ProCare, which includes managed services and layered security with options for HIPAA and PCI compliance. The business is located in historic downtown Ames and has been serving the community for nearly 15 years.
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I built my gaming rig during shutdown last year. I recently started getting blue screened and couldn't troubleshoot the problem myself so I took it to HomeTown. They were super friendly and told me it would be about a week before I should expect to hear back. They reached out 3 business days later and fixed the issue, while charging a fair price. I highly recommend them!!!
I brought in a hard drive that had blown circuit board following a power supply mishap. I was told there were some things they could try, and I'd hear from them in a week. A month or so later, I began calling and leaving messages with no response. I was able to get a hold of someone eventually and was told they would have the tech person give me a call back. I waited a few more weeks, and began calling to leave messages again before giving up. On a whim I called again in May, 5 months after bring in my drive, and was told they had several drives on hand that weren't labeled, so they had no idea which one was mine! At this point, I wasn't even... I brought in a hard drive that had blown circuit board following a power supply mishap. I was told there were some things they could try, and I'd hear from them in a week. A month or so later, I began calling and leaving messages with no response. I was able to get a hold of someone eventually and was told they would have the tech person give me a call back. I waited a few more weeks, and began calling to leave messages again before giving up. On a whim I called again in May, 5 months after bring in my drive, and was told they had several drives on hand that weren't labeled, so they had no idea which one was mine! At this point, I wasn't even sure which size drive they had, but I guessed 3GB. I probably should have picked up the drive then, but against my better judgment, because I was told they were almost able to access the drive using software, I told them to try again and get back to me. Of course, I have not heard from them again. At this point, they can keep the drive. I'm not sure there is anybody working there, and if there is I would not trust them with my hardware.
Went because the reviews seemed great, my brothers gaming laptop suddenly crashed and wouldnt turn on. They wanted like 55$ just to take it and said it'd be even a week or so before someone even opened it to look at it.
Laura and staff were a great group to work with! Great communication and did a thorough job with my new laptop installation and explaining things to me about settings etc. They also were available to help with a couple bumps I had afterwards (unrelated to their work). Will use them again and highly recommend!
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