Hoffman Collision Center of Hartford earned this badge because its RepairHit profile has complete information that helps customers understand the business before contacting it.
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About this business
Hoffman Collision Center of Hartford is a full-service collision repair business serving Hartford, Connecticut. Hoffman Collision Center of Hartford provides collision damage repairs for all vehicle brands, working with all insurance providers to assess and repair accident-related damage. Hoffman Collision Center of Hartford also supports repairs for vandalism, weather damage, and animal strikes, and can address unrelated vehicle damage or mechanical issues during the repair process.
What is the process for starting repairs at Hoffman Collision Center of Hartford?+
After an accident, a vehicle can be driven or towed to Hoffman Collision Center of Hartford. The center works with the insurance company to assess damage and provide repair estimates.
Does Hoffman Collision Center of Hartford work with all insurance providers?+
Yes, Hoffman Collision Center of Hartford works with all insurance providers to facilitate repairs.
Can Hoffman Collision Center of Hartford repair damage not related to an insurance claim?+
Yes, Hoffman Collision Center of Hartford can repair unrelated vehicle damage and mechanical issues while the vehicle is in for collision repairs.
I usually bring my vehicle to Airport Road Auto. This time against my better judgement I decided to use Hoffman Collison Center. The repairs to the body of my vehicle was done well. The rep I met with was really pleasant and nicest at pick up. Below are a couple of challenges that I have:
1-The inside of my driver side floor was riddled with dust dirt, and shoe scuffs of dirt. No paper mat was put down to protect the integrity of floor. When bringing my vehicle to Airport Road Auto I have always had my car detailed from the inside out, after getting repairs etc. This would be a nice touch if Hoffman Collision could do this as well.
2- Whi...I usually bring my vehicle to Airport Road Auto. This time against my better judgement I decided to use Hoffman Collison Center. The repairs to the body of my vehicle was done well. The rep I met with was really pleasant and nicest at pick up. Below are a couple of challenges that I have:
1-The inside of my driver side floor was riddled with dust dirt, and shoe scuffs of dirt. No paper mat was put down to protect the integrity of floor. When bringing my vehicle to Airport Road Auto I have always had my car detailed from the inside out, after getting repairs etc. This would be a nice touch if Hoffman Collision could do this as well.
2- While talking to my rep about a challenge I saw regarding the millage when I dropped off vs when I picked up was mentioned by me, the rep was helping me figure out the discrepancy, but there was a slim Caucasian women with black hair who butted in to the conversation, with an extreme attitude about something she was not being talked to about. She was extremely nasty with her tone as well as the facial expression she displayed which was wildly un professional.
3- George was my initial contact once I dropped my car off. He was pleasant when I dropped off. When my car was ready he called me and left a voicemail that I could not hear clearly. So I called him back and his attitude was very dismissive, he claimed he called me, but acted as if I was supposed to know why he called after sharing with him that I couldn’t hear the voicemail well. Maybe he was having a rough day, I don’t know, but care trust and respect is needed when giving customer service.
All in all I had one good experience with a different gentlemen at pick up, again he was pleasant and very helpful. I unfortunately I will not bring my car here again. I am also not interested in speaking with the owner or any individual about this from Hoffman Collision Center. However I do want others to know about my experience in real time.
BEWARE OF PROFESSIONALISM INCONSISTENCIES.
K
Keith Shortsleeve
Feb 27, 2026
★★★★★5.0
After a rear-end collision I decided to take the car to the Hoffman Collision Center for repair and was glad I did. My Lexus RC350 was repaired as new with all Lexus parts and the work was flawless. I was especially pleased with the communication from Tiffany and Robert in the front office. I wouldn’t hesitate to use Hoffman again when needed.
L
Lauren Williams
Jan 22, 2026
★★★★★5.0
I thought this was going to be a very unpleasant experience and it turned out to be quite the opposite. I was helped promptly at their very clean, professional and comfortable office. The staff are friendly and very helpful and accommodating. Was anticipating waiting for days or weeks to get my car back and I was called the day after I dropped it off to let me know it was ready. When I got there to pick it up, my
car was covered in snow and the staff cleaned it off for me and had me on my way. Would 100% highly recommend if you ever need bodywork or collision repair.
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