Greg Deaven
In response to Steven Bushey, Sir, you hired Hershocks in 2019 to service your aged fixed storefront windows and replace an aluminum entrance. We performed our work completely. Under this work order we excluded any work associated with the EIFS. The leak you are referring to from 2022 was one we looked at and we did not charge you for the visit. We saw the same unchanged EIFS condition that we witnessed in 2019. Hershocks is not an EIFS contractor. Our experience tells us storefront windows are not designed to manage water that infiltrates the top or sides of the window system. Storefronts manage water that enters the glazing cavity.... In response to Steven Bushey, Sir, you hired Hershocks in 2019 to service your aged fixed storefront windows and replace an aluminum entrance. We performed our work completely. Under this work order we excluded any work associated with the EIFS. The leak you are referring to from 2022 was one we looked at and we did not charge you for the visit. We saw the same unchanged EIFS condition that we witnessed in 2019. Hershocks is not an EIFS contractor. Our experience tells us storefront windows are not designed to manage water that infiltrates the top or sides of the window system. Storefronts manage water that enters the glazing cavity. In this case, the water is entering from the EIFS system outside the window system. We suggest you contact a waterproofing contractor with EIFS experience to address the aged EIFS system. This should resolve the leaks you are experiencing. We take service very serious and customer satisfaction is something we strive for daily. You took our conversation to another level and I will not engage with derogatory language or verbal abuse. We stand firmly behind our work and we are committed do what we propose to do. Hershocks will go above and beyond to be the best window and door contractor we can be. Greg Deaven, President - Hershocks, Inc.