Helix Camera & Video offers screen repair, battery replacement, charging port repair, and back glass repair in Itasca. Professional electronics store services with reliable results. Contact for expert service today.
I needed a repair on my Canon camera. They charge 35.00 for the initial evaluation which is applied to the final repair cost if you elect to have your camera repaired. Their repair cost seemed reasonable which also included a camera cleaning.
You pay upfront for the repair and they communicate via email with updates.
They have a storefront that sells a wide array of cameras and equipment for the beginner or advanced photographer.
They do camera trade-ins as well. I am glad I found them.
E
Erica S
Mar 7, 2026
★★★★★1.0
If I could give zero stars, I would.
Be extremely cautious about trusting this business with anything valuable. Customer service and accountability appear to be nonexistent.
My friend brought his camera to this store for a repair and paid upfront. We trusted them with expensive, sentimental equipment. What happened next is beyond unprofessional, it feels outright deceptive.
We were told the camera was in a back room when the store was broken into and items were stolen. We were informed that his camera was among the stolen items. Later, they called and said some stolen property had been recovered but they “weren’t sure” if his camera was inc...If I could give zero stars, I would.
Be extremely cautious about trusting this business with anything valuable. Customer service and accountability appear to be nonexistent.
My friend brought his camera to this store for a repair and paid upfront. We trusted them with expensive, sentimental equipment. What happened next is beyond unprofessional, it feels outright deceptive.
We were told the camera was in a back room when the store was broken into and items were stolen. We were informed that his camera was among the stolen items. Later, they called and said some stolen property had been recovered but they “weren’t sure” if his camera was included. That was the last proactive communication we ever received.
Since then, we have called nearly every week through January. Multiple voicemails were left for the owner. Each time, the employee answering the phone would say, “I’ve forwarded your message,” yet no one ever returned a single call. No updates. No follow-up. No resolution. Just silence.
We paid upfront. They offered zero assistance, zero reimbursement, zero accountability. Any reputable business would have filed an insurance claim and ensured their customer was made whole. Instead, we were ignored.
At this point, it feels less like a burglary story and more like an excuse to avoid responsibility. Whether through negligence or intentional disregard, the result is the same: a customer’s property disappeared under their watch, and they chose to ghost us rather than resolve it.
M
Marcia Robertson
Feb 17, 2026
★★★★★5.0
The organization I volunteer for had a Fuji Instax Mini Camera that hadn't been used in quite a few years. I brought it to Helix and Marie cleaned it thoroughly, put new batteries in and got it working. She was delightful to work with. I have been in the store a few times in the past and have always had a positive experience.
G
Geo Lomba
Aug 25, 2018
★★★★★5.0
Stopped in to purchase some lighting equipment after performing a google search for a local camera supply store so I could avoid purchasing cheap junk on amazon or ebay unknowingly. I was greeted by a very knowledgeable employee who made some great recommendations and pointed me in the direction of not only the right lights but made helpful suggestions on the stands, cases, tripod and cordless lapel mic. Since getting the equipment home I’ve been very satisfied with the items recommended to me.
S
Sam Kim
Dec 12, 2025
★★★★★3.0
Came in to inquire about a setup I saw that was in stock online, but found out the website wasn't updated. The sales rep wasn't too enthusiastic to help or sell product and they do not price match with competitors. With limited stock, lack of competitiveness, and lack of enthusiasm I didn't feel compelled to give them my business.
Want to leave a review?
Sign in to share your experience with this business.
Because this profile is not managed on RepairHit, the business may not respond directly to quote requests.
RepairHit can help connect you with other claimed local professionals who may be able to help.
Request a Quote
Tell Helix Camera & Video what you need. Add a photo if it helps explain the job.
Thank you. No quote request was submitted.
RepairHit Support
Need help with a claim, listing, or account?
