Hawaii Electric Light Co Inc

This company SERIOUSLY STRUGGLES. They struggle to keep power flowing. They REALLY STRUGGLE with answering the phone during outages and emergencies. The struggle is real for them. Good luck if you live in Kona Palisades. Outage every week to every other week. May we PLEASE get other electric company options. This monopoly is ridiculous.

Literally physically climbed on the roof and cut power (with police escort, what?), Then took the meter right off the apartment complex, without notice to two apartment units with DISABLED TENANTS in them, AT NIGHT. With no resolution or timeline offered. Horrifically immoral and unacceptable behavior for a utility company. I have medical devices that I rely on to literally just cope with my existence. Helco: "Basically F disabled people and tenants. They have no rights." And yes, the landlord is current on billing and paid up, never been late.

The crew that arrived to cut trees on/near electric wires were so friendly, appreciative and professional. Separate day the gentlemen that arrived to take drone pictures at the wires/pole(s) was also so friendly, polite and professional. For me at least this is rare.