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H & R Gardening and Landscaping is a landscaping business serving San Bernardino, California, and surrounding Inland Empire communities including Redlands, Yucaipa, and Loma Linda. H & R Gardening and Landscaping provides core services such as landscape design, lawn maintenance, sprinkler and irrigation system installation and repair, tree trimming, and yard clean-ups. The business also offers commercial landscaping and drainage system installation.
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I've used H&R since 2004 and Hugo and his team have always done a very clean job at a reasonable price. Hugo has even done a few extras (such as annual rose bush trimming) without my asking, even though his contract was for mowing and edging only. He has always been responsive to my calls and texts, and has always been willing to accommodate any special requests that I've had.
Just had a bad experience overall. Initial phone contact went great. Told him about the clean up job I'd like done to my backyard after I made an appointment on their website for a Tuesday. Wanted to come to my house to see what needed to be done so we set up he would arrive at my house on Saturday between 4 and 5pm. No one ever showed up. I figured, maybe he got busy and couldn't make, fine. I'd see him on Tuesday. Tuesday comes and no one arrives. Not even a call. So I called a few minutes after the appointment time, rings, rings and voice-mail is full. I called 6 times (1.5 hours after the time i requested) before I got Hugo and he was at... Just had a bad experience overall. Initial phone contact went great. Told him about the clean up job I'd like done to my backyard after I made an appointment on their website for a Tuesday. Wanted to come to my house to see what needed to be done so we set up he would arrive at my house on Saturday between 4 and 5pm. No one ever showed up. I figured, maybe he got busy and couldn't make, fine. I'd see him on Tuesday. Tuesday comes and no one arrives. Not even a call. So I called a few minutes after the appointment time, rings, rings and voice-mail is full. I called 6 times (1.5 hours after the time i requested) before I got Hugo and he was at another site. Anyways...... I had requested a time for 11am and he finally came to my house around 4pm to look at my house and give me an estimate. Before he left he said he would message me that night to set up a date and time to do the work. Its been a week since he came and still haven't heard from him. Maybe it was an off week for him, so I can only speak from my experience of online and phone interaction. He may do amazing yard work but I can't review that because he never returned
This service is horrible...Hugo had to come back to my property 3 times because of the new valves he installed in my backyard kept leaking (absolutely spraying water out all night long)...my leaks ran for a combined 20 + hours because Hugo cuts his phone off at nights and doesn't cut it back on the mornings. It appears that he is using undocumented workers..not for sure ....no one spoke english....communication with anyone but Hugo is zero. I also caught his worker pissing in my brushes....I had to get most of the work Hugo and his guys did REDONE......Horrible service, I was a fool in hiring him. He cost me a lot of money having to redo his... This service is horrible...Hugo had to come back to my property 3 times because of the new valves he installed in my backyard kept leaking (absolutely spraying water out all night long)...my leaks ran for a combined 20 + hours because Hugo cuts his phone off at nights and doesn't cut it back on the mornings. It appears that he is using undocumented workers..not for sure ....no one spoke english....communication with anyone but Hugo is zero. I also caught his worker pissing in my brushes....I had to get most of the work Hugo and his guys did REDONE......Horrible service, I was a fool in hiring him. He cost me a lot of money having to redo his work below ground.....Absolute joke
Hugo has been taking care of my landscaping for at least 15 years, his prices are low & he does an excellent job. On one occasion he told his secret for securing & keeping customers, is to always do a little extra, which he routinely does. I highly recommend his service.
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